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AI CC 2018 SLOW!!

I can't even begin to share my frustration with how SLOW the performance of the AI CC 2018. I've reset preferences, restarted, reinstalled...

I'm running a 2017 Macbook Pro - everything should be running just fine but I see others are having similar issues with the speed. Must be a bug and needs to be addressed!!

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Request to Contact Support  ·  Ashutosh Chaturvedi responded  · 

Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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  • Kevin Brennan commented  ·   ·  Report

    Just installed the latest AI update(22.0.1) and now its running extremely slow. I feel like im working in 2003. I can't believe how this update has completely destroyed my performance. My PC has a 2.6GHz processor with 16GB of RAM on a 64-bit OS. Not the greatest setup but still above average, not sure why AI is doing this now. Need some help ASAP! I am unable to do any work and any advice is welcomed.

  • Juaquin commented  ·   ·  Report

    ai2018 Super slow opening files and saving files.

  • Faisal Islam commented  ·   ·  Report

    Agreed. Really slow. Running latest version on Mac :(

  • Anonymous commented  ·   ·  Report

    CC2018 and High Sierra = completely unusable. Even purchased a new iMac with upgraded everything, and all my old comps are still twice as fast. Do something!

  • jerome commented  ·   ·  Report

    Completely same issue. Ill send you videos if you want. Invite you over for tea. Hard to believe you can't reproduce it on your end - it's pretty easy:

    Buy a 5K iMac, max it out with 8GB Radeon Pro 580, 16GB ram, 4.2 i7, install illustrator, behold - issue reproduced.

    Granted, it's around $3500 to get it all up and running... but it's totally worth it (and then move back to using a 6 year old PC with Illustrator CS6 on it so you can get work done).

  • Luis Moreno commented  ·   ·  Report

    same issue. Macbook 2017 2.9 , 16 GB 2133 MHz LPDDR3, Radeon Pro 560 4 GB

  • Gary Whitehead commented  ·   ·  Report

    Same frustration here. CC2018 and High Sierra are a bad combo. Do you guys even test this stuff?

Illustrator (Desktop) Feature Requests: Performance, Enhancements

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