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Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

What can we fix in Illustrator (desktop)? Vote or report a bug.

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  1. IllustratorCC 2020 24.3.1 version, everything is working very slow and laggy

    Yesterday, I got automated update to Illustrator 2020 24.3.1 version, since then
    everything is working very slow and I am getting lags in all the thing I select and click in the software.(selecting, filling, moving objects) Without selection, the cursor drags around the page area and goes outside the artboard area even if I move the mouse without clicking with the mouse.
    18 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:

    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  2. Cursor stuck on hand

    The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
    11 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

  3. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10
    9 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  4. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help
    7 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  5. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6 …

    7 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

  6. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.
    6 votes

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    11 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

  7. Right Click

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
    6 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

  8. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
    5 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

  9. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

  10. Live Paint Dead

    Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.
    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Kindly provide a short recording and Test file(Via File→Package) with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
    Also , kindly let us know with which previous version of illustrator it is running fine on your system .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

  11. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?
    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

  12. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB
    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

  13. Illustrator doesn't open

    I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01

    I even tried uninstalling and installing it again but nothing changed.

    Thank you
    Corina
    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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