Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
21 results found
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Align distribute center doesn't work Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
10 votes -
Direct selection tool not resizing selected artwork When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.
10 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .In case you are still encountering this issue and unable to resolve via above provided workaround.
Kindly provide us following information:1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
2)Which version of Illustrator you are using.
3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly…
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Smart Guides no longer work. Smart Guides no longer work in Illustrator
10 votes -
Anchor Points Malfunctioning I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…
5 votes -
Rectangle tool draws slightly rotated rectangle Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.4 votesAs per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.
If you still have this issue when it’s set to 0, please comment.
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Can't select multiple anchor points with direct selection tool The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0
4 votesAs per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).
Please check if this helps and comment back if it does not.
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Paths not dividing / uniting correctly (jittery paths) It seems that with more complex paths, using the unite and divide Pathfinder tools create jittery shapes (when you zoom in very very close, you can see that the merging / division isn't perfect and that shapes have been disfigured). Same with paths / shapes where smooth corner have been used: use of Pathfinder tool is going to disfigure them. (posted to the support on Twitter)
2 votesIf this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.
Please comment below if this advice helps — the team can use this feedback to reconsider the default value.
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Set round corner numerically for multiple corners When multiple Anchor Points are selected, it would be nice to set the rounding numerically, in stead of by dragging the mouse.
But unfortunately double clicking a Corner Widget let us set the value for only the clicked corner, and not for all selected corners.
2 votesThis can be done with the Corners field, located in the middle of Control panel, or in Properties.
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Pattern brush Pattern Brush start and end components should not appear when used on closed paths as in Illustrator CS6.
if you make a pattern brush with a red dot at the end, you can use it to find open paths in CS6 but not in CC2018. necessary for working with plotter/cutters.
2 votesI believe it’s fixed. If you still have a case when this doesn’t work for you, please comment back and share a test file directly in the comments (if you are allowed to), or send it over to sharewithai@adobe.com, providing the link to this report (https://illustrator.uservoice.com/forums/601447/suggestions/35328586)
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Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
Wäre sehr dankbar für eine Tipp/Lösung!1 voteThis can be toggled in the Appearance panel’s menu with the 'New Art Has Basic Appearance' option.
See the comments for details.
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Pen Tool: Close path Changes Handles Mac Mojave 10.14.6
Illustrator 25.4.1When drawing with the pen tool, closing paths changes the initial path/handles drawn. This occurs every time the initial point plotted is a "click and drag."
I tried to upload a screen recording (.mov) but it won't let me.
1 vote -
Selecting two objects adds millions of points to second path... Adobe Illustrator 24.2.1 (and its predecessor) have a horrible feature which I assume is a bug. When selecting two separate paths (or even two separate text objects) using the Selection Tool or Direct Selection Tool, it seemingly adds millions of points to the second path. The points are not really added and don't actually exist, but they LOOK like they do, meaning it adds a thick blue line along it that looks ghastly and is completely off-putting. I can't use those versions at all and have had to stick to 24.1.3 which is the latest version to not do it.…
1 voteThe description matches with the fixed 'auto-keying' issue.
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Height and Width indicator at cursor switched when resizing a box. When I go to resize a box, the height and width indicators at the cursor are switched.
1 voteThe rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.
See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).
This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?
To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.
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Double Tool Bars My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot
1 voteThere are multiple ways to resolve this
1. Reset workspace Essentials
2. Dragout the extra toolbar from dock and then close it
3. Reset preference (not recommended unless necessary)
4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Pen tool rapidly changes to selection tool arrow glitch Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.
1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Holding pen tool only two options pops up While on holding pen tool no add anchor points there
I searched whole pannel but did not get. You will better understand me when you find in the attachments below.
Plz let me know if i am wrong
Thanks
1 vote -
Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. pleaase fix thiiiissss gliiiiiitch!!!!!!!
1 voteMost probably you have a Snap enabled: to grid (in View menu) or to Pixel (in the top right corner of the Control panel ort in Properties panel).
Please check this.
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Legacy shape-drawing functionality is missing I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.
1 voteYou can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
You can also select View→Hide bounding box for the same.For reverting back to current state again press the same shortcut or select View → Show bounding box
Hope this would help achieving your workflow.
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Thick Stroke and Spikes Windows 10 HP; Adobe Illustrator CC;
1st Problem: Thick Stroke
Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!1 voteThank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.
RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.
CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…
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Carcoal feather Stroke instead of basic Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.
1 voteHi All,
Please follow the steps mentioned by Sarah below. If your issue is still not resolved then please contact us on sharewithai@adobe.com
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