99 results found

1. Saving ai files in illustrator cc 2019 takes +30 minutes to do

   Hi there. I have a Macbook Pro 2012 with 16GB ram and OS Mojave. I downloaded illustrator 2019 on 18/19 Oct and I was working in it fine until yesterday when my files take forever to save meaning that my mac is frozen for approx. 30 minutes. Its super frustrating

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. 「選択範囲を書き出し」でSVGを書き出す際、無関係なPNG画像が同時に出力される

   Illustrator 2024で「選択範囲を書き出し」からSVGを書き出す際、本来選択しているオブジェクトではなく、無関係なPNG画像や別のSVGデータが出力されます。

   問題のPNG画像は、
   ・アートボード上に存在しない
   ・現在開いているファイル内にも存在しない
   ・2年ほど前に使用した記憶のある画像
   ・アセット書き出しパネルにも表示されない

   という状態です。

   また、
   ・新規ファイルを作成しても再発する
   ・通常のPNG書き出しでは発生しない
   ・「選択範囲を書き出し」→SVGの場合のみ発生する

   ことを確認しています。

   さらに、出力されたSVGには、現在選択しているオブジェクト以外の無関係な内容も含まれており、意図した内容だけを書き出すことができません。

   使用環境：
   Illustrator 2024（28.7.10）
   macOS Sonoma 14.6.1

   3 votes

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   Need More Info  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

   Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

   Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
   Version of Illustrator: 30.3

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Illustrator not letting me save my files or very slow

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not even saving at all just stuck on save without being able to close illustrator.

   We have 100’s of files on dropbox and need to share files between team members so not viable to save locally.

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not… more

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. "Use Artboards" unchecked and still exporting artboards for SVG files

   For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

   OS: windows 21H2
   Adobe Illustrator 2026 (30.0) (desktop)

   In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
   A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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   3 votes

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   Need More Info  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   3 votes

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. JPEGs cannot open in Whatsapp

   The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

   3 votes

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {
   fill: #fff;
   }

     .cls-1, .cls-2 {
       stroke: #000;
       stroke-miterlimit: 10;
     }
   
     .cls-2 {
       fill: none;
     }
   </style>
   

   This is the same format you get on File Export, Export As SVG.

   I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

   I need the format using the style tags in SVG and the stX CSS for my use case.

   Clearly there is an issue when the save preview and the actual save result in a different structure.

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

   Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

   Please describe what engine changes affect you and why.

10. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

11. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

12. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

13. "An unknown error has occurred" when saving Illustrator file

    Keep getting "An unknown error has occurred" when saving Illustrator file. This is costing us time and money now as every-time we create a new file the start working it decides all of a sudden we cant save our work.

    Need Help on this!!!
    MacOS Big Sur

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. All PNG's exported are blurry

    Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

    I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

    Illustrator version 25.1

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    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. SVGs opened in Illustrator don't include blend modes

    I created an SVG in Illustrator that has some layers using the blend mode "overlay". I export out the SVG and it looks perfect. If I open that SVG in Illustrator it turns the blend modes into "normal" instead of "overlay".

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Saving .ai file on Catalina taking way too long

    Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.

    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Exporting as PNG I am loosing part of my stroke

    I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in PNG format my stroke is getting cut off. :/

    I attached a file in PNG format and another file in jpg format with any problem.

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Unable to save Illustrator file as SVG using artboards

    We use Illustrator to draw lots of icons.
    If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.

    We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    3 votes

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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Nils, please try export svg through File > Export > Export As > SVG and let us know the result

19. Transparency mask is displayed partially, with bars, exporting error

    When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If anyone is still having this problem today, please share a packaged test file, along with the full specs of your computer. You can either share it all here in a comment or send the package directly to sharewithai@adobe.com (please then mention the link to the report: https://illustrator.uservoice.com/forums/601447/suggestions/31941946)

20. Poor support for copies made with <use> syntax when importing SVGs

    Adobe Illustrator has a well-known, long-standing bug when importing SVG files.

    In the SVG code, to reduce file size, I originally used a syntax called <use> (array copy) to generate the 91 vents, fan screw holes, and 36 gear teeth. However, Illustrator has very poor support for this "copy syntax," causing it to "lose" all of these elements during reading, resulting in an empty panel and bare circles.

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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