Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
46 results found
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2 votes
製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。
バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。
1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
2. 問題が発生したときに実行していた手順や操作
3. 想定していた結果
4. 実際の結果
5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。お手数をおかけしますが、よろしくお願いいたします。
Illustrator チーム
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Unable to save Illustrator file as SVG using artboards
We use Illustrator to draw lots of icons.
If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.
It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.
2 votesNils, please try export svg through File > Export > Export As > SVG and let us know the result
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JPG Import bug CC 2019
macOS 10.13.6
Ai 23.0Try to open or place a .jpg or .jpeg file
-> Error-Message "File could not be read because there was an error"Does work with other images. I attached the original image.
(After running the image through imageOptim the import works)
2 votesHi Jan,
Thanks for logging the issue.
Is it possible to share the source JPEG file with the AI team at:
sharewithaiATTHERATEadobeDOTcomIf possible please also do share the steps that how you created the JPEG file.
With Best Regards,
Illustrator Team -
"Export as" not working as expected
When I use File > Export > Xxport as ...e.g. png, using the "Use artboards" function the "Save As" dialog isn't working properly...
Firstly, it doesn't save the name I typed exactly... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird...
Secondly, if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...
2 votesIf you still have the problem, please share a test file and a strict chain of steps to reproduce the problem, ideally with a video attached the team can follow. Please mention the exact names for the files already existing in the target folder also, if it matters.
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AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering
AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!
1 vote -
Hyperlink not working 29.6.1
Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.
1 voteAlejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.
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EPS保存して再度データを開くと画像の位置がかわっている
EPS保存して再度データを開くと画像の位置が勝手にかわっています。
プレビュー画面で見ると普通ですが開くとおかしくなっています。1 vote -
Latest version of illustrator (v29.1) does not export pngs with the same pixel placements as the one before.
Export from the new version of illustrator places artwork off center: Up and to the left slightly. This causes SO much work in our pipeline, please fix this urgently.
1 voteAnders, please share a test file and the exact setting and the method you use to export an image.
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PDF export misses
After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.
- Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
- Could even be the same art that appears on another page, so its not errors in the art.
- Could be copy or vector work.
- Does not matter if its save as smallest size or other size1 voteThe team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.
If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com
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コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使うと保存画面がリセット
コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使い、テキストの一部を選択しようとすると保存画面がリセットされてしまう。Creative Cloudに保存時には発生しない現象。
1 vote -
bmp
bmpへの書き出しをしても、「ファイルが壊れています」となり、読み取りができない状況になっています。
1 vote -
上書き保存時に時々保存前のaiデータが勝手に複製される
バージョンはCC2022です。
「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。1 voteお手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。
引き続きどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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保存できないまま終了
ドキュメントを保存しようとしても無反応。別名保存など無反応。
やむを得ず強制終了。1 voteIllustratorデスクトップ版をご利用いただきありがとうございます。
いただいたご報告ですが、「アドビサポートコミュニティ：Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。
または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。
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●問題の説明:
●再現手順:
1.
2.
3.
4.
●実際の結果:
●期待された結果:
●回避方法:
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どうぞよろしくお願いいたします。
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Cannot be renamed to PDF 26.3.1 (64bit)
PDFに別名変更できない
1 voteFarEastCues Cosiral&Co. さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました情報について、もう少し詳しい情報を頂けますと幸いです。
お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
問題が発生したときに実行していた手順:
・フォント名など
追加の情報がございましたら追記をお願いいたします。
（必要に応じて）スクリーンショットまたはビデオをアップロードしてください。
どうぞよろしくお願いいたします。
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PDFで保存すると、一部のレイヤーのみ黒になる
PDFで保存すると、グレーのストライプのみ黒になってしまう。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
最新バージョン「v26.2.1」でも再現確認ができませんでした。
再現方法やサンプルデータなどのご提供をお願いいたします。
よろしくお願いいたします。
Illustrator チーム
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Illustrator 25.1 (64 bits) doesn't open some files on previous versions
When I try to open some files created a year ago, Illustrator show me an error window which explains that the program have tried to recover the file but partially. When I click open, only an artboard appears and nothing else.
After that, I close the project and a pop up window ask to rate the recovery functionality. For now it is dreadful. Hope You can fix it soon
Thank you very much
1 voteThe team would need to study the files to detect a problem. Please send these to sharewithai@adobe.com
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Vector fill shifting when exporting
I created a fill using vector lines that looks like a quilted look. I arranged the fill in the object to be centered. However, when I either open the AI. file in acrobat or export as png or jpeg the fill vector lines have shifted and are no longer centered. I have tried grouping the layers and locking the layers. THe only thing that seams to work is rasterizing, which I would rather not do in case I need to edit later. Plus, even when I rasterize in high 300dpi the lines don't look clear.
1 voteA test file is needed to investigate this. If you still have it, or you are a new user having a similar problem — please share one.
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アプリが終了してしまう。
Illustrator2020でファイルを保存すると、アプリも終了してしまう。
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:1)Kindly provide the machine details and the test file which you are saving in illustrator .
Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks & Regards
Ankit Goyal
Illustrator Team -
text wrap image link
AI 23.0.3 (64-bit) on Windows 10
Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
The image has been masked to a shape then text wrap on this new shape.Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Illustrator v 24 asset export bug with sizing incorrectly
asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1. Kindly provide the test file via File→Package which you are trying to export in illustrator
2. Size at which it was exported
3. Any Specific format which was used to export viz. PNG,JPEG
4. Any Anti-aliasing option used during export
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team
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