89 results found

1. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

   Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

   Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
   Version of Illustrator: 30.3

   3 votes

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   Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator not letting me save my files or very slow

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not even saving at all just stuck on save without being able to close illustrator.

   We have 100’s of files on dropbox and need to share files between team members so not viable to save locally.

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not… more

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3. "Use Artboards" unchecked and still exporting artboards for SVG files

   For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

   3 votes

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4. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

   OS: windows 21H2
   Adobe Illustrator 2026 (30.0) (desktop)

   In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
   A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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5. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   3 votes

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6. JPEGs cannot open in Whatsapp

   The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

   3 votes

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {
   fill: #fff;
   }

     .cls-1, .cls-2 {
       stroke: #000;
       stroke-miterlimit: 10;
     }
   
     .cls-2 {
       fill: none;
     }
   </style>
   

   This is the same format you get on File Export, Export As SVG.

   I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

   I need the format using the style tags in SVG and the stX CSS for my use case.

   Clearly there is an issue when the save preview and the actual save result in a different structure.

   The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
   .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
   </style>

   When you actually save this with OK it changes to :

   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
   <defs>
   <style>
   .cls-1 {… more

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   3 votes

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

   Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

   Please describe what engine changes affect you and why.

8. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

   Is there a reason this same PDF is no longer able to open in the new Illustrator?

   In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

   The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

   The team will investigate it. No investigation can start without the actual file.

9. PDFの書き出しでアピアランスが正しく表示されない

   書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

   3 votes

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   Need More Info  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

   1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順
   3. 想定していた結果
   4. 実際の結果
   5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

   お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

   Illustrator チーム

10. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

11. All PNG's exported are blurry

    Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.

    I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.

    Illustrator version 25.1

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    3 votes

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12. SVGs opened in Illustrator don't include blend modes

    I created an SVG in Illustrator that has some layers using the blend mode "overlay". I export out the SVG and it looks perfect. If I open that SVG in Illustrator it turns the blend modes into "normal" instead of "overlay".

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13. Exporting as PNG I am loosing part of my stroke

    I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in PNG format my stroke is getting cut off. :/

    I attached a file in PNG format and another file in jpg format with any problem.

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14. Unable to save Illustrator file as SVG using artboards

    We use Illustrator to draw lots of icons.
    If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.

    We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    3 votes

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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Nils, please try export svg through File > Export > Export As > SVG and let us know the result

15. Transparency mask is displayed partially, with bars, exporting error

    When using transparency mask, strange bars of masked areas appear in the artwork. This error occurs in when I export the graphic as a jpeg, etc.

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If anyone is still having this problem today, please share a packaged test file, along with the full specs of your computer. You can either share it all here in a comment or send the package directly to sharewithai@adobe.com (please then mention the link to the report: https://illustrator.uservoice.com/forums/601447/suggestions/31941946)

16. Vector shape out of place after saving as SVG

    This is about the version 30.6. After saving the illustration as SVG, some elements got out of place.
    As you'll see on the attachment, the black elements should be aligned to the road lanes.
    I had to down grade to version 30.1 (desktop) to fix it.

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    2 votes

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17. Non Anti aliased export to psd in 30.5.1 version for mac

    Non Anti aliased export to psd in 30.5.1 version for mac

    Apple M2 Pro
    32GB/1TB
    mac OS 26.5.1

    Exporting to PSD results in jagged texts, vectors and images

    I just rolled back to 30.4 and it is working but it ruined my preferences

    Please fix the problem

    2 votes

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18. 30.3 SVG Code is not at the same scale size as same file code from 29.8.6. It's half the size

    Exporting a SVG file from 2026 30.3 the code is a complete different size than the same file code from 2025 29.8.6 and not in a good way.

    The image on the left is from 2025 and the image on the right is from 2026.

    This is a bug that shouldn't be in the 2026 version

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    2 votes

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19. Bleed is applied randomly when not enabled

    Issues with bleed. I keep saving a PDF withOUT bleed and it saves it with bleed. It randomly picks and choses which files it'll apply a bleed to and which it won't apply a bleed to, despite me picking NO BLEED on all of them. Very frustrating.

    Illustrator 2026.

    2 votes

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20. Unknown Error when saving

    Windows - Adobe Illustrator 2026

    When saving files for a proof - Press Quality, no editing, password, low resolution printing, no changes, no enabling copying of text - this error comes up on the first attempt every time.

    If I save it a second time, this error doesn't happen. I wasn't receiving this issue until I updated to 30.2.1, but it was rare. Now that I've updated to 30.3 it became every time I saved a new file for the first time. As much as I want the turntable feature, I'm going to have to use 30.1 again until the issue is resolved. Having this error come up so often is slowing down production.

    Windows - Adobe Illustrator 2026

    When saving files for a proof - Press Quality, no editing, password, low resolution printing, no changes, no enabling copying of text - this error comes up on the first attempt every time.

    If I save it a second time, this error doesn't happen. I wasn't receiving this issue until I updated to 30.2.1, but it was rare. Now that I've updated to 30.3 it became every time I saved a new file for the first time. As much as I want the turntable feature, I'm going to have to use 30.1 again until the… more

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    2 votes

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