Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
89 results found
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PDF/X-4 Export Produces Non-Compliant PDFs in Illustrator v30.2.1
In v28, when exporting PDF/X-4 via an Action or script, inserting a "Convert to Working CMYK" step into the workflow allowed consistent production of PDF/X-4 compliant files with no preflight errors.
In v30, following the exact same workflow with identical files and the same preset now produces non-compliant PDFs. Acrobat preflight reports two distinct errors that did not occur in v28.
Preflight Error #1 — Placed image ICC profile conflict:
"CMYK source profile is the same as the PDF/X output intent destination profile (201 occurrences, 2 pages)"Cause: Placed PSD files have Japan Color 2001 Coated embedded as an ICC…
2 votesWe are aware of a scenario this happens but it was reproducible in 28.x as well. If the Document Color Profile and Output Intent Color profile are different then we observe this issue. Please confirm the color settings you have used and also share the test file to sharewithai@adobe.com to validate the above case.
In the above case, assigning the document color profile to "Japan Color 2001 Coated" produce a compliant PDF/X file. Please try this workaround and let us know.
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Can't save as SVG
Illustrator 30.1 no longer seems to be able to save as SVG, regardless of the options selected, including settings from previous versions.
2 votes -
My files are not saving
Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.
2 votes -
Exporting PDFs makes a single file instead of many for each artboard
I am experiencing an issue exporting PDFS under export for screens. I have 2 artboards which I have named, but when I export it only exports 1 artwork and names the PDF the actual file name instead of the artboard name. Other file types, png, jpg, etc seem to be working but not PDFs.
Running illustrator 30.1
2 votes -
Files not saved properly with incorrect display
Since we started working with Adobe Illustrator 30, we have encountered various files, both saved as ai and pdf, that display a different and incorrect image in the preview. As a result, our printing software also opens and processes these incorrectly, resulting in incorrect printing.
When we reopen and resave the file, it is fine.
For the time being, we have gone back to Adobe Illustrator 29, because we can no longer rely on our print file in this way.2 votes -
I can't save anything in Illustrator in SVG format
I tested save any object in Illustrator in format SVG, but after many minutes Illustrator shows a window saying it can't save because of the mistake problem. I tested in the last version and the previous version, I cant save in SVG, I need this...
2 votes -
Se borro todo
Estuve trabajando bastante tiempo con archivo recuperado porque ya se había trabado el sistema pero logre recuperarlo, y ahora voy a entrar a ese archivo que tenia guardado y todo, y no tiene NADA osea mi laburo de meses desapareció de la nada.
Que hago???????2 votes -
Hyperlink not working 29.6.1
Hyperlinks not working when exporting PDF in 29.6.1. Installed 29.5.1 and hyperlinks worked.
2 votesAlejandro, please share a test file that has hyperlinks set up in it, the PDF export settings used, and the resulting PDF you get, so the team can review it.
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2024バージョンで保存したのに、2025バージョンで開くと更新ダイアログで2024より前のバージョンで作成されたデータと表示され、更新箇所を確認できない
2025で開いたときに更新箇所を確認したいので、2024で別名保存して、2025で開くと、以下の表示が出ます。
「このファイルには旧バージョンのillustratorで作成されたデキスとが含まれています。テキストレイアウトが更新されることで、文字の配置が変わる場合があります。・ファイルを閉じる場合には「キャンセル」を選択します。・テキストレイアウトを更新してファイルを開く場合には「OK」を選択します」何度やり直しても、「更新を確認」のボタンがあるダイアログがでません。
2024のバージョン：28.7.5(64bit)
2025のバージョン：29.3.1(64bit)2 votes -
EPS保存して再度データを開くと画像の位置がかわっている
EPS保存して再度データを開くと画像の位置が勝手にかわっています。
プレビュー画面で見ると普通ですが開くとおかしくなっています。2 votes -
2 votes
Illustrator 製品フィードバックへのご協力ありがとうございます。
ご報告いただきました内容につきまして、以下の内容の詳細をお教えください。
1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
2, 問題が発生したときに実行していた手順
3. [再現検証用] Illustrator ファイルまたはムービー書き出しは複数のメニューや設定がありますので、再現検証のために追加情報をお願いいたします。
よろしくお願いいたします。
Illustrator チーム
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2 votes
製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。
バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。
1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
2. 問題が発生したときに実行していた手順や操作
3. 想定していた結果
4. 実際の結果
5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。お手数をおかけしますが、よろしくお願いいたします。
Illustrator チーム
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Can’t save using a file name with more then 10 characters
Newest update of Illustrator won't let me save file name with more then 10 characters
2 votes -
Crashing with every SAVE 25.2
Every time I go to save, AI crashes and my new "Save As" document is empty (zero bites).
2 votes -
Paths in pattern fill are missing when exported via Export for Screens
When exporting a vector image, some of the paths in my pattern fill are disappearing. It's weird because in the Export for Screens dialog it shows up fine, but when actually exported the paths are missing.
2 votes -
Files with extra-long file names aren’t saved on Windows, without a warning
If the file name is too long for Windows 10, no error message is generated but the file is not saved.
Interestingly, the thumbnail on the Home page for AI shows the final version of the artwork, but clicking on it opens the last one actually saved instead. I didn't know what had happened and closed/reopened AI to get AI to open the correct file, then saw the file did not actually exist.
I was able to recover my work because the last 3 tmp files were not removed, so I renamed the extensions to "ai" and got my work…
2 votes -
Repeated objects are invisible when an SVG is opened in Illustrator
When the attached SVG is opened in Adobe Illustrator 2020 - second usages of glyphs (B, 2, 0) are not displayed properly like in attached screenshot.
Is this an issue with original SVG (it looks fine in Chrome or Firefox) or Illustrator?2 votes -
Asset Export does NOT retain the layer name
When selecting two or more elements in a layer named "A" for instance, and adding to the Asset Export panel with the single plus button, it renames it 'Asset1' or something random.
HOWEVER, if that same layer is nested one level deep, clicking the multiple + add button adds it as a SINGLE object, WITH the proper name.
Very funky indeed.
Need the single add button to just simply add it with the name of the layer.
Here's a notion of what I mean (includes several long standing bugs in Asset Export)
https://www.notion.so/Illustrator-Bug-fecf7e5fd65c4d6681f541e699b0cf962 votes -
2 votes
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Cannot save document when title is blank
In version 24.0.2 when creating a document with no title you are unable to save.
2 votes
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