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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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11 results found

  1. Releasing envelope inside AI from smart object from PS crashes AI

    I have pasted art from AICC2018 as smart object inside PS.
    I have saved and closed this art in AI (just in case).

    Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.

    If I try to open separate saved copy and try to release envelope — it works fine.
    If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
    Please try this yourself…

    14 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  2. Unsaveable document

    I encountered a problem with the current project file.
    Whenever I save it, it immediately gets dirty, the asterisk in the tab header pops back instantly.
    If I close the file (with save before) and open it back, it gets dirty again.

    I stripped all the content I had and reduced it to the minimal state of one hidden layer with one shape in it.

    Once you show the layer, it gets saved OK.
    Once you add a new layer — OK, which is strange, because the original has many and some are locked, some are hidden, and a lot…

    11 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  3. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →

  4. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  5. 別名で保存で「別名で保存」のダイアログボックスが表示されません

    illustrator 26.5（64bit）にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
    複製を保存は、正常に機能します。
    環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
    前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    Takehiko Otomo さま


    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました内容につきましては、再現ができませんでした。

    その後、27.0ではいかがでしたでしょうか。

    また同じ事象がございましたらご返信をお願いいたします。

    どうぞよろしくお願いいたします。

    Illustratorチーム

  6. All pdf files in finder suddenly are called Illustrator files

    All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  Ashutosh Chaturvedi responded

    We have not made any deliberate change to affect the change you mentioned.
    Please use the macOS feature to change the default application to open preview file.

  7. Imac 10.12.6 Ilustrator CC

    All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  Ashutosh Chaturvedi responded

    this message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
    Our support engineers will be happy yo help you if you need support
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Misleading Backup

    I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.

    The recovery location was empty.

    I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
    Cannot Reproduce  ·  Ashutosh Chaturvedi responded

    Can you please share the case id so that I can understand the conversation you had with the support staff.
    We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents

  9. Illustrator crashes when opening this svg

    This svg crashes Illustrator when opened.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Admin →

  10. Saving PDF

    Hi there! So, after the last update (Ai 2018) when I save ".ai" to ".PDF" or ".EPS", the software doesn't saving. The "Save Adobe PDF" window doesn't open. Anyone with the same problem?

    Thanks!

    1 vote

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    Cannot Reproduce  ·  2 comments  ·  File Save, Import and Export  ·  Admin →

  11. PDF save

    in Ai CC 2017 and earlier i could save a file to "press quality" and uncheck the "preserve illustrator editing capabilities" to make a smaller PDF... a 70 MB Ai file could be saved to a "press quality" file at about 16 MB. now when i uncheck said box the PDF is 700KB and doesn't open as a PDF but has this text: "This is an Adobe® Illustrator® File that was saved without PDF Content". and if i leave it checked the resulting PDF is the same size as the Ai file. What happened?

    1 vote

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    Cannot Reproduce  ·  3 comments  ·  File Save, Import and Export  ·  Admin →
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