Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

9 results found

  1. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Save for Web (Legacy) does not clip transparency to visible layers as it did previously

    "Save for Web (Legacy)" , previously, when saving to PNG with transparency and NOT clipped to artboard, the transparency would clip to visible layers. Now it clips to existing layers, even when the layers are not visible.
    Details previously posted in an Illustrator forum:
    https://community.adobe.com/t5/illustrator/save-png-with-transparency-clipped-to-visible-art-only/m-p/11469714?page=1#M246253

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. 別名で保存で「別名で保存」のダイアログボックスが表示されません

    illustrator 26.5(64bit)にて、別名で保存ができません。ファイルメニューから別名で保存を行っても、ダイアログボックスが表示されません。
    複製を保存は、正常に機能します。
    環境設定の削除、再インストールの実行、USBドライブの取り外しと試しましたが、正常に動作しません。
    前バージョンは問題がなかったのでバージョンアップによる不具合と思われます。

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Takehiko Otomo さま


    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました内容につきましては、再現ができませんでした。

    その後、27.0ではいかがでしたでしょうか。

    また同じ事象がございましたらご返信をお願いいたします。

    どうぞよろしくお願いいたします。

    Illustratorチーム

  4. All pdf files in finder suddenly are called Illustrator files

    All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We have not made any deliberate change to affect the change you mentioned.
    Please use the macOS feature to change the default application to open preview file.

  5. Imac 10.12.6 Ilustrator CC

    All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    this message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
    Our support engineers will be happy yo help you if you need support
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Misleading Backup

    I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.

    The recovery location was empty.

    I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Can you please share the case id so that I can understand the conversation you had with the support staff.
    We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents

  7. Illustrator crashes when opening this svg

    This svg crashes Illustrator when opened.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Saving PDF

    Hi there! So, after the last update (Ai 2018) when I save ".ai" to ".PDF" or ".EPS", the software doesn't saving. The "Save Adobe PDF" window doesn't open. Anyone with the same problem?

    Thanks!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Cannot Reproduce  ·  2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. PDF save

    in Ai CC 2017 and earlier i could save a file to "press quality" and uncheck the "preserve illustrator editing capabilities" to make a smaller PDF... a 70 MB Ai file could be saved to a "press quality" file at about 16 MB. now when i uncheck said box the PDF is 700KB and doesn't open as a PDF but has this text: "This is an Adobe® Illustrator® File that was saved without PDF Content". and if i leave it checked the resulting PDF is the same size as the Ai file. What happened?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Cannot Reproduce  ·  3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base