Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
41 results found
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AI CC2018 doesn't show certain font styles, while CC2017 does
I have ITC FrizQuadrata installed. This font family has 4 styles: normal, italic, bold and bold italic.
AI CC2017 does show all four.
CC2018 shows only one — 'ITC'.It doesn't show it when you type family name, it doesn't show other styles in drop-down style list.
If I copy/paste text with needed font family style from 2017 to 2018, AI will show me two identical font names but two different preview near them (and again no italics).2 votesPlease get in touch with us at sharewithai@adobe.com
Please create a sample file in CC 2017 with styles that you do not see in CC 2018. Create a package out of it so that we also get the font files for investigation and share the package with us. For sharing the package you can either upload to your creative cloud files or any other file sharing system like Dropbox, Wetransfer etc..Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Delay of text cursor
- Illustrator 22.0.0 (64-bit).
- There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
- The text cursor should be immediately visible.
- There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
2 votesHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you. -
Illustrator Font problem :((
A client's custom font that shows up InDesign and Photoshop is not showing up in Illustrator?!?!?!?!? What is the problem??? And how can I fix this?????
I have Font Book and have never had a problem, now I am trying to reload, restart, test, etc to get the font to show up with no luck.
Any ideas?
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.
After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!
2 votesHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks.
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禁則処理が反映されない、トラッキングの数値が変わる
macOS Mojave バージョン10.14.6
CC2020 バージョン24.1で起きたバグです。・テキストボックスを使用して文字組みの作業をしていました。
・保存後に再度開くと文字送り位置が勝手に変わっている現象が発生。
」←閉じ括弧が行頭に来ていたました。
・禁則処理は「強い禁則」に設定していた＆行頭禁則文字に同記号を設定していたのに適用されませんでした。
・トラッキングを-5→0に設定して文字送りを調整して保存しましたが、再度開くとまたトラッキングは-5に戻り」←閉じ括弧が行頭にある状態に。
・トラッキングを今度は5〜10にして文字送りを調整し保存。再度開いたら正しい状態で保存されていました。以上ご報告になります。
よろしくお願い致します。1 voteIllustrator製品版フィードバックへのご協力ありがとうございます。
最新バージョン（ver.26.x）では再現しませんでした。
こちらは一般的な機能バグではないようですので、もし、再現するようなデータがございましたら、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません
新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません、直していただきたいです。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた「DNP 秀英角ゴシック金 Std」フォントがアクティベートされないという現象は、Illustrator の文字パネルでのアクティベート操作では再現しませんでした。
ご使用の Illustrator と Creative Cloud デスクトップアプリケーションが最新版でも問題が発生する場合は、お手数ですが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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Tilde shows up in text box
Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
16 GB RAM, 64 bit, Win 10 ProWorking with any text box, the tilde character shows up at insertion point. Even if no typing is happening.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Asks me to login to Creative Cloud when I try to "Find Fonts"
When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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can't copy text of typeface name from character panel
selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.
This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator not recognizing Arial font after setting up new computer
HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.
When I look for Arial in my type pull down it is not available and when I look in the…
1 voteIt is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Live font preview panel isn´t working
Hi to all.
I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?
I'm sending images in attach.
Best regards,
Rute1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . It is not clear from screen shot as to what is not working. We will need someone to look into your machine to figure out what is going on here.
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the font style file has not been installed
Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.
This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Regional - Indian Font Issues
Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Major Type issues
Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
Extremely weird and extremely frustrating.1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
All Typekit fonts unavailable
All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Variable font remains static
I've been working on various variable fonts, which, while there are sometimes are some GPU rendering issues in Illustrator, work as expected.
However, my last creation remains static while changing the variable (see example). The font variation works perfectly in online environments, it's only in Adobe apps that this seems to be an issue.
Using version 22.1
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator refusing to show fonts in character search when typing with no drop down, illustrator cc 2018
Changing font by clicking in the character search bar doesn't bring up the drop down or show the font changing... it's acting really buggy
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Font does not look good
Your version of Adobe Illustrator: CC 22.0.0 (64-bit)
The steps you were taking when you experienced the issues: anytime I use fonts
Your expected result: I expected that fonts will preview correctly
Your actual result: I've attached an image. First text is with a type, second is after I use create outlines.Thank you very much
1 voteHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks
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Text is broken up when layered on top of any other object. Prints fine.
Text is broken up when layered on top of any other object. Prints fine.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Changing font by typing first character isn't working illustrator cc
Changing/selecting font by typing first character is not working
or scrolling with arrow has no preview.
illustrator cc1 vote
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