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AdminRavi Gupta (Admin, Adobe Illustrator)

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  1. 2 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Carl,

    Thanks for reaching out.
    We acknowledge the issue and working on the fix. We are working with AutoCAD to get this fixed.
    For now, workaround is to use version 24.3.

    Thanks,
    -Ravi Gupta

  2. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Noah,

    Thanks for reaching out.
    Can you please elaborate the problem you are facing?
    Also, if you can provide the following details we would be able to help you early.
    1. What is the illustrator version you are using?
    2. Since which version you started observing the issue.
    3. Share a screen recording video of the problem at ravgupta@adobe.com, to get us understand the issue and resolve it at the earliest.

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  3. 1 vote

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Julie,

    Thanks for reaching out.
    Would request you to try out cleaning the preferences once on PC and do let me know if that resolves issue for you.

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  4. 3 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Franz,

    Thanks for reaching out.
    We acknowledge the issue and we are working on providing the fix in our next release.
    We need some info. to see if indeed your files also, do get fixed with our upcoming release.

    1. Are these files made from AutoCAD or the Autodesk Fusion 360 software?
    2. Can you share few sample files to see if indeed the issue is fixed for the files which you have and there is no issue? Files can be shared at ravgupta@adobe.com

    Thanks

  5. 1 vote

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    Would need the following details to get this reproduced at our end.
    1. What is the Illustrator version number you are using?
    2. What is the configuration of you system?
    3. Are there any specific steps to reproduce this problem?
    4. It would help us isolate the issue if you can share screen video recoding of the problem.

    Waiting for your response.

    Thanks

  6. 3 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Thanks Warren for sharing the file.
    We are able to reproduce the issue in house now.
    We are working to provide fix in the next release.

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    @warren Thanks for reaching out.
    To further debug into the issue would need the following information -
    1. Can you please share the file with which you are observing the issue?
    2. What options you see for the version in the export DXF/DWG dialog box?

    Thanks,
    -Ravi Gupta

  7. 13 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out.

    Kindly try out the following steps as the resolution for this issue -
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Ton,

    Yes, you have to delete the mentioned folders.

    Thanks,
    -Ravi Gupta

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