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AdminRavi Gupta (Admin, Adobe Illustrator)

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  1. 2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    We have logged the bug at our end and have started investigation on this.
    Would update the thread once we have a fix available.

    Thanks,
    -Ravi Gupta

  2. 7 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Here are the steps -
    1. Right click on the Adobe Illustrator
    2. Select get Info from the options
    3. Select the checkbox for the Rosetta emulation mode

    Do let us know if this works for you or not.

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Oliver,

    We are sorry to hear that you had trouble.
    By any chance are you using M1 machine? we do not have support yet for DXF/DWG files in the M1 native build. In case you want to use DXF/DWG export /import you can always move to rosetta emulation mode and use that functionality.

    Do let know if that works for you or not.

    Thanks,
    -Ravi Gupta

  3. 1 vote

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Thanks Jonas for sharing the files.
    We have received them and reported the bug at our end.

    Will update you once we have resolution on the bug.

    Thanks & Regards,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Jonas,

    Thanks for reaching out.
    We do not see any file shared by you in the attachment.
    Please create a zip with the sample files, with which the issue is reproducible.
    Share the zip at shareWithAI@adobe.com

    Waiting for your response.

    Thanks & Regards,
    -Ravi Gupta

  4. 3 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting the issue.
    Can you try out the below steps and let me know if the issue still occurs for you?
    1. Check if you are signed in to CCD or not?
    2. Try this solution https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

    Do inform us if these work for you or not.

    Thanks,
    -Ravi Gupta

  5. 1 vote

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting the issue.
    Can you share a sample file with the issue to us at shareWithAI@adobe.com?

    Thanks,
    -Ravi Gupta

  6. 17 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,
    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:
    Kindly provide us with below information .
    Mac:-
    1. /Users//Library/Preferences/Adobe Illustrator 25 Settings
    2. /Users//Library/Preferences/Adobe
    Windows :-
    1. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    2. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator.
    Copy the folders present at above location and mail them to us at sharewithai@adobe.com
    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks & Regards,
    Adobe…

  7. 5 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Ken,

    Apologies for delayed response.
    Can you share the file for which you are observing that crash recovery is not being triggered?

    Thanks,
    -Ravi Gupta

  8. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    Can you please try out renaming the UXP folder ans let us know if that works for you.

    https://helpx.adobe.com/in/photoshop/kb/troubleshoot-home-screen-issues.html

    Thanks,
    -Ravi Gupta

  9. 2 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thank for reporting the issue.
    Apologies for delayed response. We are able to reproduce the issue at our end and are working on a fix.

    Thanks,
    -Ravi Gupta

  10. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    We have found that there are two possible solutions for this which are mentioned below -
    1. Reinstalling the CCD (it gives the right set of permissions)
    2. Creating the new admin user account.

    Let me know if any of these works for you.

    Thanks,
    -Ravi Gupta

  11. 1 vote

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    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    It would be helpful if you could share a sample file, to replicate the issue at our end.
    Waiting for your response.

    Thanks,
    -Ravi Gupta

  12. 3 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thank you for reporting the issue.
    Can you please share sample files and for each of the error you are observing?This will help us to replicate the issue at our end and provide fix quickly.

    Waiting for your reply.

    Thanks,
    -Ravi Gupta

  13. 4 votes

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    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Thank You Claire for the sharing the video.
    We are now able to reproduce the issue and on it get it fixed in the upcoming releases.

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Claire,

    Thanks for reaching out.
    To select the height and width at one go you would have to click on the text box while the cursor is not converted to the any other symbol and remains as mouse icon.
    It would be possible to do so when you hover just below or above the numbers in the height/Width box.
    Do let me know if this works for you.

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  14. 10 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reaching out.
    By any chance was the file generated out of Fusion 360 software?
    We have fixed a similar issue and you would see it fine in the upcoming release.
    To be double sure can you provide me a sample file showing this issue? shareWithAI@adobe.com

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  15. 21 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi All,

    This issue is fixed in the latest 25.1 release.

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi All,

    Apologies for delayed response here.
    We have a resolution for this issue and you would see this fixed in the upcoming Illustrator release.

  16. 44 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi @Eric,

    Have you uploaded the logs to the server. If yes, can you please share the email ID with which these were uploaded so, that we can retrieve the logs.

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi @Zanel Eramus,

    Thanks for reaching out, we are looking for more logs to replicate the issue on our side.
    Can we have a support session to understand what is causing the problem and get the logs at the same time?
    Please drop me a mail in case you are willing for the session. My email id is ravgupta@adobe.com

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Thank You @Jamie, can you please share the logs ID with us? or if you still have those logs can you share the .zxp folder to us at ravgupta@adobe.com

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi,

    Thanks for reporting the issue.
    We are unable to reproduce this locally.
    We would need logs to debug the issue further. You can share the logs via logs collector tool.
    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    Waiting for your response.

    Thanks,
    -Ravi Gupta

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Ashlee,

    Thanks for reaching out.
    We would like to know few things to help you out better.
    1. Since when you started observing this issue? any specific Illustrator version
    2. Do you see this with any specific library of your's or with all the libraries?
    3. What is the system configuration on which you are observing the issue?
    4. Is there any specific steps that would help us reproduce the issue?

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  17. 5 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Apologies for delayed response.
    We acknowledge the issue and are working on this to provide a fix.
    Meanwhile you can use the below work-around to get over the issue.
    Clean the preferences located in -
    ~/Users/<username>/Library/Preferences/Adobe\ Illustrator\ <version>\ Settings

    Do let me know if that works for you or not.

    Thanks,
    -Ravi Gupta

  18. 2 votes

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    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Mark,
    Thanks for reaching out.
    We are unable to reproduce the issue at our end.
    So, would request you to try out click on the arrow icon next to recent to see if the files get sorted as per your desire.

    Waiting for your response.

    Thanks,
    -Ravi Gupta

  19. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Thanks for the information Nicolas.
    We would be releasing an illustrator version in early JAN, 2021 that should fix the issue.

    Thank you for your patience

    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Nico,

    Thanks for reaching out.
    Couple of questions for the issue you are facing.
    1. Are you using on Illustrator on windows?
    --This question as we have fixed a similar bug in Illustrator that would be available in next release.
    2. Since when you started facing this issue? any specific version of AI?

    Waiting for your response.

    Thanks

  20. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminRavi Gupta (Admin, Adobe Illustrator) commented  · 

    Hi Imad,

    Thanks for reaching out.
    Would suggest you try out the suggestions here - https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=1

    Do let me know if that works for you or not.

    Waiting for your response.

    Thanks

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