Skip to content

Tim Anderson

← Adobe Illustrator

My feedback

1 result found

  1. An unknown error occurred when saving AI file

    50 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Tim Anderson commented  · 

    Mac 10.15.6
    This is now the third time this has happened to me. All of sudden Illustrator loses the ability to save files. When I try to save a file - a window will popup and say "An unknown error has occerred" and nothing I do will fix it. I can save the file as EPS or SVG - but no PDF or AI

    Tim Anderson supported this idea  · 

Feedback and Knowledge Base

(thinking…)