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Ho Tong

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  1. 50 votes

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    Hi,

    After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.

    Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :

    1. Go to Edit → Color Settings
    2. Under Settings set the default color profile → North America General Purpose 2
    3.Press OK

    Then try creating new document.

    Incase with the above workaround still the issue is observed at your end, please let us know in the comments .

    With Best Regards,
    Aishwarya G Gadodia

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    Ho Tong commented  · 

    Not fixed. View outline turn into CPU view then can't not back to GPU view, I have to restart Illustrator to get back to normal. Really annoyed!

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    Ho Tong commented  · 

    same issue with v. 25.3.1 - Windows 10 Pro 20H2, NVIDIA Quadro P2000 on Dell Precision 5530.

    Please fix.

    Ho Tong supported this idea  · 
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    Ho Tong commented  · 

    Same with me. I'm working on Win 10 Pro 20H2, Nvidia Quadro P2000.

  2. 7 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Ho Tong supported this idea  · 
  3. 91 votes

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    Ho Tong supported this idea  · 
  4. 15 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Ho Tong supported this idea  · 
  5. 76 votes

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    Ho Tong supported this idea  · 

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