AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7321 results found
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3 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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3 votes
We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.
An error occurred while saving the comment There was a specific bug with extremely large images being scaled down — these refuse to get selected by a click, you’d have to draw a marquee to select them.
I’m not seeing the file sent, but I wonder if this is what’s happening and if the arrow keys would move these.An error occurred while saving the comment Olivia, how large is the resolution you choose when you try to rasterize the Image Trace result, and how large is the object (in the document units)?
Can you reproduce this behavior with a smaller tracing / smaller resolution?
Can you reproduce it at all with something different?Can you share the file along with the linked image you use (of it is linked) with the team, for studying?
Please attach these in a comment below if you are OK with sharing it publicly or send to sharewithai@adobe.com (in this case mention this report’s link — http://illustrator.uservoice.com/forums/601447/suggestions/50417133) -
2 votesAdminEgor Chistyakov
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8 votes
An error occurred while saving the comment Please share the files and the screenshots — here in a comment, if you are OK with sharing these publicly, or via sharewithai@adobe.com (in this case mention the link to this very report, http://illustrator.uservoice.com/forums/601447/suggestions/50420730)
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2 votesAdminEgor Chistyakov
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3 votesAdminEgor Chistyakov
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4 votes
An error occurred while saving the comment Does your text that gets outlined have forced line breaks?
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2 votes
An error occurred while saving the comment Not sure what you mean. Illustrator offers two commands, Object > Arrange > Bring to Front, Send to Back... these move a selection to the top or to the back of the layers that have the selection in them. And these have hotkeys to call them faster.
Perhaps you mean something else? Please clarify. -
10 votes
Hi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
An error occurred while saving the comment I suppose the recent 29.8 should have the fix for it. Can anyone confirm it?
An error occurred while saving the comment Daté, the team plans to push the fix into the next Prerelease build, and it means it then goes into general one — soon. Usually minor builds happen each 1-3 months, but there is no definitive schedule.
An error occurred while saving the comment Rob, please check this also:
— Does it happen when you switch between RGB-RGB docs or CMYK-CMYK ones?
— Does it matter if Swatches panel is docked or floating?
— Does it happen if the panel is docked and collapsed or hidden and later expanded?
— Build 29.7.1 has Recent Colors section — does it mater if it’s enabled or not?An error occurred while saving the comment Rob, can’t reproduce it. Swathes stay when I Cmd/Ctrl+Tab between docs.
Can you share a screenshot or a video of this behavior?
What is 'view swatches' button you mention? Is it one of two toggle buttons in the top right corner of the panel (Show List View / Show Thumbnail View)?
Does it behave the same way in Beta or in the previous build (which one is you using, BTW?)
Can you reproduce it from scratch, or does it affect only specific docs? -
1 vote
An error occurred while saving the comment I’m both happy and sad. The bug slipped away, even though you can work now...
If anything like this happens again, please come back with details (don’t mean I desire it, but...)An error occurred while saving the comment Zaid, does it mean these are local, or did you install them from Adobe fonts? Please share the file that is having this problem, along with the font files used.
Please send these to sharewithai@adobe.com (and mention the link to this report, so the team can track it back here, http://illustrator.uservoice.com/forums/601447/suggestions/50406393) -
1 vote
An error occurred while saving the comment Does it happen with any documents? Can you reproduce it with just several blank documents created?
Did it start to happen with 29.7.1 build only, or was it a problem before?
Does Beta build behave any different? -
7 votes
An error occurred while saving the comment I found a simple set of steps one can try to reproduce the problem.
I check if the angle of the gradient is 0°.
I create a rectangle and rotate it 90° counterclockwise — now the value is -90.
Then I create a square and the angle stick. Seems harmless, right?
But then I create a circle (still holding Shift)... looks OK, but the gradient now is rotated relative to the live shape’s internal angle! so when I scale it, Ai scales it the same ratio... but rotated.
Sometimes the angle DOES get reset automatically, but I can’t figure why it doesn’t when it doesn’t.An error occurred while saving the comment Perhaps this new bug report (but about linear gradients) is related...
Gradient does not rotate with object when using corner handles (manual transform)
https://illustrator.uservoice.com/forums/601447/suggestions/50150574An error occurred while saving the comment I can confirm. Here’s how it looks for me.
AdminEgor Chistyakov
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All Text Disappeared!
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Captura%20de%20pantalla%202025-12-05%20a%20la(s)%205.06.16%E2%80%AFp.%C2%A0m..png 1498 KB -
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8 votesAn error occurred while saving the comment A similar problem reported here: https://community.adobe.com/t5/illustrator-discussions/fonts-are-not-showing-when-opening-file-shows-fine-in-preview/m-p/15484300
Files! the team needs files to start the investigation! Please share!
An error occurred while saving the comment Ninna, please share a link to this document with the team. Send it over to sharewithai@adobe.com (in this case put the link to this report for tracking it — http://illustrator.uservoice.com/forums/601447/suggestions/50388027) or just share it here in comments if you are OK to make it public.
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11 votes
Seems to work fine in the latest general 2025 release, build 30.0.
Please comment back if it still misbehaves.
An error occurred while saving the comment Happens only for live shapes without stroke it seems
An error occurred while saving the comment Super broken, and in Beta it works even worse, when holding Shift to constrain scaling — the patter gets scaled accelerated, and this now affects both premade and custom patterns.
AdminEgor Chistyakov
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2 votes
An error occurred while saving the comment The team tries to investigate numerous problems with fonts 29.7 build brought.
Please share a the files that you had problems with fonts being loaded with them. Either share them here if you are OK with them made public, or send to sharewithai@adobe.com (in this case put the link to this report to track it back, http://illustrator.uservoice.com/forums/601447/suggestions/50375397)An error occurred while saving the comment Bareng, please tell more.
Does it happen with a specific font only? IS it a locally installed font or one from Adobe Fonts? What font is it? Do you relaunch Ai between saving and opening the document, or does it happen within one session? -
1 vote
An error occurred while saving the comment Andrew, can you still replicate in in the current Ai build?
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1 vote
An error occurred while saving the comment Thorbjørn, there is no such an option, but there is a trick you can use to force Ai to treat the art as if it was 'locked' in the Pixel Preview mode, using the live Rasterize effect. You can apply it to an object, or apply to a layer, and with the properly set parameters it’ll just like you see it in the Pixel Preview. Is this something you are interested in still? (I know, it’s been 8 years!)
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4 votes
An error occurred while saving the comment When I check it today, it’s no longer a problem it seems.
Can anybody else confirm or deny it? -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment I know the report is old, but I wonder if it still happens.
Also, I can’t but notice the top part of the icon slightly protrudes over the top edge of the artboard. It could be just a rendering bug (Ai has plenty), and even if it’s a point’s coordinate is too high it should not matter, but I’m curious if this was the issue.
%25205.06.16%25E2%2580%25AFp.%25C2%25A0m..png){kind=link}
%25205.05.54%25E2%2580%25AFp.%25C2%25A0m..png){kind=link}
%25205.06.31%25E2%2580%25AFp.%25C2%25A0m..png){kind=link}
%252012.14.47.png){kind=link}
%252012.15.11.png){kind=link}
%252012.14.01.png){kind=link}
Haven’t heard about it yet...
Does is happen with PSD files only? What about PNGs or something else?
What about the 29.8 build that has just been released (it might not appear yet in your CCD, it gets published in waves)?
What about Ai Beta?