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Janet Haw

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  1. Moving objects - error message "can't move the object"

    44 votes

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    86 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

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    Janet Haw commented  · 

    Hi there,

    Please help. I am on the latest version of Illustrator. I have restarted my machine, uninstalled and reinstalled illustrator, but I am still getting the error message. I'm not sure what to do. Try and restart the files altogether?

    Appreciate your advice.

  2. Jagged artefacts on edges of objects with gradient fills or transparency

    41 votes

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    32 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Janet Haw commented  · 

    Please see image attache. I am viewing a path at 30% opacity and it looks like the below.

    Illustrator CS 26.2.1
    MacBook Pro Monterey 12.1

    Janet Haw supported this idea  · 

  3. Document won't save

    3 votes

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    6 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

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    Janet Haw commented  · 

    Hi Egor,

    Unfortunately after I was able to open up the icloud version and resave it, I no longer have it at that location. There wasn't any differences in the files, and I don't work in layers. If it's okay with you, I'll see if/when it happens again and get back to you?

    Thanks so much for your help.

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    Janet Haw commented  · 

    Hi Egor. There weren't any locked layers in the file. Thanks, Janet

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    Janet Haw commented  · 

    Hi Egor,
    I was able to save it to the Cloud only. I shut down my computer. Turned back on, opened the file from the cloud and then was able to save as to my computer / then selected to save to my iCloud folder, something which I wasn't able to do yesterday. Any ideas going forward?

    Janet Haw shared this idea  · 

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