Bree Mateljan
My feedback
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6 votes
An error occurred while saving the comment Bree Mateljan
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4 votes
An error occurred while saving the comment Bree Mateljan
commented
I have this issue too and only started using Illustrator on my iPad yesterday. Keyboard shortcuts work fine for about 5 minutes and then Illustrator doesn’t recognise any input.
Bree Mateljan
supported this idea
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149 votesNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
Bree Mateljan
supported this idea
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28 votes
An error occurred while saving the comment Bree Mateljan
commented
I’m having this issue currently. I can do everything else with my keyboard on every conceivable app on my up-to-date iPad but Illustrator which I installed and paid for a subscription for YESTERDAY will only let me use keyboard shortcuts for about 5 minutes and then become unresponsive. It is super frustrating and trying to do something so simple as nudge an element on the art board becomes a manual task of ditching the keyboard and using touch instead and hoping you don’t push other stuff out of alignment while you’re at it.
Bree Mateljan
supported this idea
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59 votes
Thank you for reporting this issue.
Can you share some files where this issue is encountered? Does this happen at all times or during specific workflows?
Bree Mateljan
supported this idea
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285 votes
An error occurred while saving the comment Bree Mateljan
commented
Just downloaded and started using Illustrator for iPad yesterday and it’s been a frustrating 24 hours.
I’m having this issue too. I’ve been in touch with Adobe on Twitter and so far no answer as to why an external keyboard isn’t able to continually input keyboard shortcuts.