App crashes
When downloaded, installed and logged in, the app works fine. When I close the app on my iPad Pro 12.9” 2nd Gen, it will no longer open. It keeps crashing when opened. I have to delete and redownload to use it.
iPad iOS is up to date.
Tyhe
shared this idea
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
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Larisabrownb
commented
In a nutshell: The Illustrator Pencil tool lays down anchor points as you draw freehand. Change the smoothing level before you start drawing. On a scale from 1 to 10, 1 is the least smoothing, and will more accurately follow your hand movements on the iPad. A smoothing level of 10 will create very rounded curves. The current iPad Pro (2022) 12.9 is the best iPad for photo editing. It features the latest M2 processor, so it's basically as powerful as a MacBook; Photoshop is not likely to crash on this machine.
(Edited by admin) -
Patrick
commented
The app is repeatedly crashing within two minutes of opening new session. I have the latest version 2.1 installed and iOS is up to date (15.3.1). I’m running the app on a brand new iPad 9th Generation. I have tried deleting the app and its data and reinstalling, but crashing still occurs as frequently. In its current state, the app is unusable.
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Paul
commented
I have the same problem. This should have my logs in it.
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Paul
commented
I am having that problem also. Until a solution is found I’d recommend just signing out of your account every time you are going to close out the application. It’s annoying but at least you do not have to re download it to use it.
