App crashes
When downloaded, installed and logged in, the app works fine. When I close the app on my iPad Pro 12.9” 2nd Gen, it will no longer open. It keeps crashing when opened. I have to delete and redownload to use it.
iPad iOS is up to date.
10
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Tyhe
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AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
2 comments
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Paul
commented
I have the same problem. This should have my logs in it.
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Paul
commented
I am having that problem also. Until a solution is found I’d recommend just signing out of your account every time you are going to close out the application. It’s annoying but at least you do not have to re download it to use it.
