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Denise

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  1. 1 vote

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    Denise commented  · 

    Ok. So it works ok if you do a completely new install. By that I mean do not keep previous preferences.

    If I check to keep prefs from other versions, it does not transfer correctly.

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    Denise commented  · 

    I think I may have figured it out.
    Out of the box, the menu commands in illustrator shortcuts are all empty!!!
    i may try reinstalling it.

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    Denise commented  · 

    Yes. I just updated to 2023 and now they do not work. They work properly in Photoshop and InDesign as expected.
    I have checked my keyboard settings, reset ill preferences etc.
    When I hit the command key all it does is shows me the current tool down at the bottom.
    Very odd.
    I think it is glitchy. I even used the menu to say File/New and it did nothing.
    Restarted mac and app as well.

    Denise shared this idea  · 
  2. 11 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

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    Denise commented  · 

    Was this resolved? We are noticing it now in Illustrator 2022

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