Cristóbal Olivares Padilla
My feedback
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149 votesNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
Cristóbal Olivares Padilla supported this idea · -
283 votes
An error occurred while saving the comment Cristóbal Olivares Padilla supported this idea · -
15 votes
Hi,
Thanks for reporting this issue. Kindly try the steps mentioned in the below article for this crash.
https://helpx.adobe.com/illustrator/kb/crash-issue-in-latest-version.html
Regards,
Ankit Goyal
Cristóbal Olivares Padilla supported this idea ·An error occurred while saving the comment Cristóbal Olivares Padilla commentedHi. I have the same problem but is on my iPad, I cannot access to the Illustrator’s folder. Please give me a quickly solution.
Hi. I have the same problem when I open my projects. Please give me a quickly solution.