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1. Freezing and crashing

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   286 votes

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   42 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Balachandran Sambasevam commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

   Hi ,

   Im facing the same issue , below are the steps that I performed .
   1. Placed an image with zoomed till out from canvas.
   2. Select brush and change the colour .
   3. The canvas will hung , and no action is doable from this point onward .

   Kindly take action and advice for this issue.

   Tq

   Save Submitting...

2. App crashes

   150 votes

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   9 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips

   Please send them to nitiagar@adobe.com

   Thanks

   Balachandran Sambasevam supported this idea  ·  Sep 22, 2022

3. Freezes very easily.

   187 votes

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   27 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have not been able to see this issue at our end. Need more information to have it resolved

   a) Is this happening on a new document or on an existing Ai document?
   b) Is this happening consistently – for each document?
   c) Please provide details about RAM and free space on iPad.
   d) If possible, if you can attach a video capturing the issue.

   Balachandran Sambasevam supported this idea  ·  Sep 22, 2022