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AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator)

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24 results found

  1. Touch shortcut in blob brush disappears

    1 vote

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    1 comment  ·  Illustrator (iPad) Bugs » Brushes  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    HI Yazz,

    We do not have any functionality with modifiers in brushes that is why it is hidden by default. This is expected behaviour.

    Thanks
    Nitish
    Illustrator on web/iPad Team

  2. Can’t access properties, combine shapes, and other functions

    1 vote

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    Resolved (Comments Open)  ·  1 comment  ·  Illustrator (iPad) Bugs  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    HI,

    There has to be valid selection on the canvas for these options to be active. For example atleast 2 shapes to be selected for combine shape to be activated.

    Thanks

  3. Unable to input “inches" when transforming corners to curves. Only inputs “points” then converts to inches.

    1 vote

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    2 comments  ·  Illustrator (iPad) Bugs  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    HI, Can you please share video for the issue?

  4. Disable touch input or apple pencil and gesture input only

    6 votes

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    3 comments  ·  Illustrator (iPad) Feature Requests  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    You can try using Palm Rejection in Application Settings > Input > Apple Pencil

  5. Can you add the ability to be able to rename layers?

    4 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    This functionality is already there, you have to swipe right to left on the layers name in layers panel

  6. Support for keyboards

    25 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    We already have support for external keyboard on iPad with limited shortcuts working right now.

  7. Internal snapping tolerance for positioning objects is way too high and can’t be changed

    26 votes

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    10 comments  ·  Illustrator (iPad) Bugs » Snapping  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    This is dependent upon the zoom level. If you are at higher zoom level you get better precision.

  8. Illustrator won't export SVGs - V. 23.0.1

    1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  9. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    199 votes

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    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Stewart,

    Does quitting illustrator and launching it again solved your problem? If no, please contact me at nitiagar@adobe.com

    Thanks
    Nitish

  10. Create new artboard within other artboard with Shift key gone in 2018

    6 votes

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    6 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  11. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    3 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  12. Illustrator not working after Oct 2018 update (version 23.0)

    4 votes

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    Under Review  ·  12 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  13. change the art board crash

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  14. Welcome screen Illustrator CC 2019

    4 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Andres,

    There is a way in Illustrator as well to always keep recent files empty.
    1. Press Ctrl/Cmd + K
    2. Go to File Handling and Clipboard
    3. Change the number of recent file in "Number of Recent Files to Display"

    On the other to customize Home screen, you can add a feature request.
    I hope this helps.

    Thanks & Regards
    Nitish Agarwal

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.

  15. Asset Export Undo Deletion

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  16. Align to Artboard

    146 votes

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    99 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. Deleting Artboard with a button next to its name

    7 votes

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    7 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. Pixel Preview stuck the Program

    3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  19. Grey Block

    1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  20. Artboards with the same number / missing number

    169 votes

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    145 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) commented  · 

    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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