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AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator)

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  1. 1 vote

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    HI Yazz,

    We do not have any functionality with modifiers in brushes that is why it is hidden by default. This is expected behaviour.

    Thanks
    Nitish
    Illustrator on web/iPad Team

  2. 1 vote

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    HI, Can you please share video for the issue?

  3. 6 votes

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    An error occurred while saving the comment

    You can try using Palm Rejection in Application Settings > Input > Apple Pencil

  4. 4 votes

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    An error occurred while saving the comment

    This functionality is already there, you have to swipe right to left on the layers name in layers panel

  5. 23 votes

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    An error occurred while saving the comment

    We already have support for external keyboard on iPad with limited shortcuts working right now.

  6. 1 vote

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    This is dependent upon the zoom level. If you are at higher zoom level you get better precision.

  7. 1 vote

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    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  8. 6 votes

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    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  9. 3 votes

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    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  10. 4 votes

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  11. 1 vote

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    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  12. 1 vote

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    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  13. 145 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  14. 7 votes

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    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  15. 3 votes

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    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  16. 1 vote

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    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  17. Artboards with the same number / missing number

    150 votes

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. 2 votes

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    Hi,

    You are looking for below suggested options in Properties panel?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  19. 56 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Glen,

    Thanks for sharing your problem. We understood your problem and we are already working on it to fix. Also, I have one workaround for you. If you are using closed paths near the art board boundaries you can use Stroke inside instead center stroke. You change it by following below steps :

    1. Go to Window > Stroke in Illustrator
    2. From fly out menu select show options
    3. In Align Stroke option, select Align stroke to inside.

    This will always have all the art inside of the bounding box. But the limitation is it only works for the closed paths.
    I hope it solves some of your problem.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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    Hi Glen,

    You can share your file at nitiagar@adobe.com. If you can make a video or enter detailed steps it will really helpful for us and get this fixed early. You can log your feature request separately in the feature request section of user voice itself.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  20. 9 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment

    Hi Andy,

    You can try duplicating artboards and then arrange them with 0 spacing.

    Thanks
    Nitish

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