Nitish Agarwal (Illustrator on Web/iPad Team)
My feedback
24 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment HI,
There has to be valid selection on the canvas for these options to be active. For example atleast 2 shapes to be selected for combine shape to be activated.
Thanks
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1 vote
An error occurred while saving the comment HI, Can you please share video for the issue?
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7 votes
An error occurred while saving the comment You can try using Palm Rejection in Application Settings > Input > Apple Pencil
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4 votes
An error occurred while saving the comment This functionality is already there, you have to swipe right to left on the layers name in layers panel
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25 votesCompleted (Comments Open) ·
AdminNeeraj Nandkeolyar
(Sr. Product Manager, Adobe Illustrator)
responded
Almost all features in Ai on iPad now have keyboard support.
An error occurred while saving the comment We already have support for external keyboard on iPad with limited shortcuts working right now.
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30 votes
Hi,
I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.
Thanks
An error occurred while saving the comment This is dependent upon the zoom level. If you are at higher zoom level you get better precision.
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1 vote
An error occurred while saving the comment Hi Yavuz,
Can you please try File > Export > Export As > SVG if that's working for you?
Thanks
Nitish -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
Screen shot #2.png 839 KB -
Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
Screen_Shot_2018-04-03_at_9.06.06_AM.png 2171 KB -
03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
201 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment Hi Stewart,
Does quitting illustrator and launching it again solved your problem? If no, please contact me at nitiagar@adobe.com
Thanks
Nitish -
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6 votes
An error occurred while saving the comment Hi Rienk,
You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.
Thanks
Nitish -
3 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Hi,
Sorry for the inconvenience caused.
Does quitting and relaunching illustrator solves your problem?
If no, please email me at nitiagar@adobe.com so that we can look into the issue further.Thanks & regards
Nitish Agarwal -
4 votes
An error occurred while saving the comment Hi,
Please try the below steps and let us know if your issue is resolved or not.
Windows:
1. In task manager kill CCX process
2. In run command type %appdata%
3. Go to Adobe > CCX Welcome
4. Delete data folder
5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
7. Launch IllustratorMac :
1. In activity monitor kill CCX process
2. Go to folder ~/Library
3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
4. Go back to ~/Library
5. Delete data folder from Cache > Adobe
6. Go back to ~/Library
7. Delete Adobe Illustrator 23 folder from Preferences
8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
9. Launch Illustrator again
Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.comThanks & Regards
Nitish AgarwalAn error occurred while saving the comment Hi,
Please try the below steps and let us know if your issue is resolved or not.
1. In task manager kill CCX process
2. In run command type %appdata%
3. Go to Adobe > CCX Welcome
4. Delete data folder
5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
7. Launch IllustratorVerify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com
Thanks & Regards
Nitish Agarwal -
1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer SinghAn error occurred while saving the comment Hi Ken,
Sorry for the inconvenience caused.
I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?Thanks & Regards
Nitish Agarwal -
55 votes
An error occurred while saving the comment Hi Andres,
There is a way in Illustrator as well to always keep recent files empty.
1. Press Ctrl/Cmd + K
2. Go to File Handling and Clipboard
3. Change the number of recent file in "Number of Recent Files to Display"On the other to customize Home screen, you can add a feature request.
I hope this helps.Thanks & Regards
Nitish AgarwalAn error occurred while saving the comment You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.
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1 vote
An error occurred while saving the comment Hi Tom,
We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.
Thanks
Nitish -
147 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
7 votes
An error occurred while saving the comment Hi,
For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
I hope this will solve your problem some extent.Thanks & Regards
Nitish Agarwal
Illustrator Team -
3 votes
I am closing the ticket due to lack of response. I hope your issues is resolved.
If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator TeamAn error occurred while saving the comment Hi,
In such case you will have to rename EN_IL version and then try this out.
Thanks
Nitish -
1 vote
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment -
Artboards with the same number / missing number
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Screenshot 2025-04-16 at 2.32.56 PM.png 40 KB -
Illustrator Artboard NIGHTMARE.jpg 207 KB -
Screenshot 2025-03-05 at 2.06.43 PM.png 4823 KB -
Screenshot 2025-03-05 at 2.06.13 PM.png 50 KB -
Screenshot 2024-10-01 at 1.22.49 PM.png 8 KB -
2024-09-13_144336.png 14 KB -
Снимок экрана 2024-07-08 в 12.21.39.png 78 KB -
Screenshot 2024-06-12 at 17.23.16.png 8 KB -
Screenshot 2024-06-12 at 17.23.09.png 9 KB -
Screenshot 2024-06-12 at 17.22.59.png 8 KB -
Screenshot 2024-06-12 at 17.22.48.png 32 KB -
bug.png 77 KB -
artboard missing no.png 171 KB -
微信图片_20231207092115.png 207 KB -
Screenshot 2023-12-05 at 8.24.06 PM.png 24 KB -
Screenshot 2023-12-05 alle 11.09.01.jpg 121 KB -
Screen Shot 2023-11-07 at 10.56.59 AM.png 39 KB -
WX20231024-172247@2x.png 153 KB -
Illustrator_yOBuQ36FzV.png 9 KB -
Screen Shot 2023-07-12 at 11.45.29.png 26 KB -
Screenshot 2023-07-10 at 4.59.28 PM.png 20 KB -
スクリーンショット 2023-06-29 15.37.47.png 43 KB -
Screenshot 2023-06-22 124403.png 409 KB -
Screen Shot 2023-05-25 at 10.01.07.png 132 KB -
Screenshot 2023-05-15 at 11.26.46 AM.png 227 KB -
AutomaticNumberingArtboards.png 78 KB -
Screen Recording 2023-04-29 at 10.33.43 AM.mov 28577 KB -
Screen Shot 2023-04-29 at 10.19.07 AM.png 308 KB -
Screen Shot 2023-04-29 at 10.18.48 AM.png 81 KB -
Screenshot 2023-04-03 alle 16.23.00.png 123 KB -
Screenshot 2023-01-13 at 16.31.39.png 1178 KB -
Schermafbeelding 2022-12-15 om 22.10.01.png 44 KB -
Capture d’écran 2022-12-04 à 13.34.34.png 93 KB -
Screen Shot 2022-08-31 at 6.40.56 pm.png 40 KB -
Capture.jpg 432 KB -
截屏2022-07-18 17.56.32.png 1010 KB -
illust.png 979 KB -
prancheta duplicada22.png 173 KB -
スクリーンショット 2021-11-12 150754.jpg 67 KB -
スクリーンショット 2021-11-12 130021.jpg 77 KB -
WX20210623-111018@2x.png 14 KB -
Screen Shot 2021-06-03 at 7.08.46 pm.png 30 KB -
Screen Shot 2021-05-26 at 7.27.03 PM.png 78 KB -
Screenshot 2021-03-02 191209.png 245 KB -
Screenshot 2021-03-02 191209.png 245 KB -
Screenshot_2.png 7 KB -
Artboard Bug.png 516 KB -
Screen Shot 2020-12-07 at 8.02.55 am.png 50 KB -
Captura de ecrã 2020-11-20 150253.png 4 KB -
Screen Shot 2020-09-04 at 10.12.38 AM.png 275 KB -
Screen Shot 2020-07-02 at 17.30.26.png 82 KB -
Screen Shot 2020-05-17 at 5.04.04 PM.png 18 KB -
Screen Shot 2020-04-15 at 12.23.26 AM.jpg 34 KB -
Screen Shot 2563-01-14 at 14.26.55.png 125 KB -
artboard glitch.jpg 77 KB -
Untitled.png 23 KB -
Screen Shot 2019-05-07 at 10.52.33 AM.png 10 KB -
Screen Shot 2019-04-23 at 4.32.46 PM.png 4072 KB -
Screen Shot 2019-04-23 at 4.31.56 PM.png 96 KB -
Screen Shot 2019-04-23 at 4.30.59 PM.png 95 KB -
Screenshot 2019-03-11 at 9.52.43 PM.png 110 KB -
AI_ArtboardBug.jpg 66 KB -
Artboards.jpg 116 KB -
Screen Shot 2018-08-24 at 12.00.01.png 14 KB -
Screen_Shot_2018-06-12_at_5.00.05_PM.png 61 KB -
page-number.png 201 KB -
2018-06-10_at_17-13-21.mp4 1055 KB -
Screen_Shot_2018-02-01_at_11.57.25.png 18 KB -
AI-Artboards.png 16 KB -
Screen_Shot_2018-01-19_at_2.15.50_PM.png 151 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
Screen_Shot_2018-01-02_at_14.53.33.pdf 158 KB -
Screenshot_(2).png 16 KB -
ILLUSTRATOR_ARTBOARD_BUG.jpg 750 KB -
2017-10-25_2338.png 34 KB
198 votesThe team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.
If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.
1. Open Task Manager
2. In Details tab, locate 'Illustrator.exe'
3. Right click it and choose 'Create dump file'
4. Wait until the dumping process is complete and click 'Open file location' button
5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility
6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'
This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…
An error occurred while saving the comment Hi Aidan,
Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?
Thanks & Regards
Nitish Agarwal
Illustrator Team -
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HI Yazz,
We do not have any functionality with modifiers in brushes that is why it is hidden by default. This is expected behaviour.
Thanks
Nitish
Illustrator on web/iPad Team