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AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator)

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  1. 1 vote

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    HI Yazz,

    We do not have any functionality with modifiers in brushes that is why it is hidden by default. This is expected behaviour.

    Thanks
    Nitish
    Illustrator on web/iPad Team

  2. 1 vote

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    HI,

    There has to be valid selection on the canvas for these options to be active. For example atleast 2 shapes to be selected for combine shape to be activated.

    Thanks

  3. 1 vote

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    HI, Can you please share video for the issue?

  4. 6 votes

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    An error occurred while saving the comment

    You can try using Palm Rejection in Application Settings > Input > Apple Pencil

  5. 4 votes

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    An error occurred while saving the comment

    This functionality is already there, you have to swipe right to left on the layers name in layers panel

  6. 25 votes

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    An error occurred while saving the comment

    We already have support for external keyboard on iPad with limited shortcuts working right now.

  7. 27 votes

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    An error occurred while saving the comment

    This is dependent upon the zoom level. If you are at higher zoom level you get better precision.

  8. 1 vote

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    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  9. 199 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Hi Stewart,

    Does quitting illustrator and launching it again solved your problem? If no, please contact me at nitiagar@adobe.com

    Thanks
    Nitish

  10. 6 votes

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    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  11. 3 votes

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    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  12. 4 votes

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  13. 1 vote

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    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  14. 4 votes

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    Hi Andres,

    There is a way in Illustrator as well to always keep recent files empty.
    1. Press Ctrl/Cmd + K
    2. Go to File Handling and Clipboard
    3. Change the number of recent file in "Number of Recent Files to Display"

    On the other to customize Home screen, you can add a feature request.
    I hope this helps.

    Thanks & Regards
    Nitish Agarwal

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    You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.

  15. 1 vote

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    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  16. 146 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. 7 votes

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    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. 3 votes

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    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  19. 1 vote

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    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  20. Artboards with the same number / missing number

    176 votes

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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