Marco

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  1. 9 votes
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    As stated in an update at forums, there is a solution.

    A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

    If it persists, follow these steps:

    1. Close all Adobe apps, including the Creative Cloud desktop app.

    2. Navigate to the following folder location:

    Mac: ~/Library/Caches/Adobe/CCX Welcome folder

    Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

    3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.

    4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

    Leave a comment if this resolves the issue or not.

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    Marco commented  · 

    It somehow fixed after a few times opening and closing Ai for normal routine... I have no idea what actually fixed the issue tho.

    Marco supported this idea  · 
  2. 3 votes
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    Marco supported this idea  · 
  3. 40 votes
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    Marco supported this idea  · 

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