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1. App crashes

   142 votes

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   9 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips

   Please send them to nitiagar@adobe.com

   Thanks

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   Georgina commented  ·  November 06, 2023  ·  Edit…  ·  Delete…

   App keeps crashing as soon as I try to do one thing, like add a photo. I have a brand new iPad Pro 11”, with the m2 and 512gb. I have uninstalled and reinstalled it. This is a big issue. I saved and bought this just to use adobe products on it. Please help.

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   Georgina supported this idea  ·  November 06, 2023

2. Freezing and crashing

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   258 votes

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   41 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Georgina supported this idea  ·  November 06, 2023

3. Freezes very easily.

   177 votes

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   27 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have not been able to see this issue at our end. Need more information to have it resolved

   a) Is this happening on a new document or on an existing Ai document?
   b) Is this happening consistently – for each document?
   c) Please provide details about RAM and free space on iPad.
   d) If possible, if you can attach a video capturing the issue.

   Georgina supported this idea  ·  November 06, 2023