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Amita

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  1. When selecting all objects, there will be very severe lag, and even software crashes.

    2 votes

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    Request to Contact Support  ·  7 comments  ·  Illustrator (Desktop) Bugs » Selection  ·  Admin →
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    Amita commented  · 

    Hi Jiabao Zhu,
    I wanted to follow up on my previous email regarding the UserVoice issue about severe lag and occasional crashes when selecting all objects.
    Could you please let us know if you are still experiencing this issue? If the problem persists, it would be helpful if you could share:
    The Illustrator version you are using
    Your machine specifications
    Whether the issue is reproducible with a specific file or workflow
    If the issue has already been resolved, a quick confirmation would also be appreciated so that we can update our records accordingly.
    Looking forward to your response.
    Best Regards,
    Amita

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    Amita commented  · 

    Hi Jiabao,

    We are still waiting for your response. Could you please provide an update at your earliest convenience?

    Best Regards,
    Amita

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    Amita commented  · 

    Hi Jiabao Zhu ,
    I hope you are doing well.
    We are following up regarding the UV raised in May 2025 related to [When selecting all objects, there will be very severe lag, and even software crashes.]
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49877031-when-selecting-all-objects-there-will-be-very-sev
    Could you please confirm whether you are still experiencing this issue at your end, or if it has already been resolved? If the issue is still occurring, kindly share the Illustrator version and the machine details where the issue is being observed.
    Looking forward to your response.
    Best Regards,
    Amita

  2. PARM Error after switching from Illustrator CC2023 to Illustrator CC2025

    2 votes

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    Need More Info  ·  4 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Amita commented  · 

    Hi Daté TETEGAN ,

    If you are comfortable, we would be happy to schedule a call with you and our engineering team to better understand the issue and work toward a resolution as quickly as possible.

    Please let us know your availability, and we will arrange a meeting at a convenient time.

    Thank you, and we look forward to speaking with you.

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    Amita commented  · 

    Hi Daté TETEGAN,

    Could you please share an affected file where this issue occurs?

    If sharing the file is not possible, could you provide detailed steps to reproduce the issue? This will help us investigate and attempt to reproduce the problem on our end, which will accelerate the analysis and resolution.

  3. PARM error with Bounding Box or Free Transform when scaling an image

    4 votes

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    Need More Info  ·  4 comments  ·  Illustrator (Desktop) Bugs » Layers  ·  Admin →
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    Amita commented  · 

    Hi Mette,

    Could you please share an affected file where this issue occurs?

    If sharing the file is not possible, could you provide detailed steps to reproduce the issue? This will help us investigate and attempt to reproduce the problem on our end, which will accelerate the analysis and resolution.