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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentJon Valk commented
I've had the exact same experience! Please fix!!!! I set some type and then using the warp tool I apply an effect. After that I simply attempt to change the font by using the Character palette and it often doesn't allow me to simply move my cursor to a specific font. It all disappears! It's definitely a glitch!! It never used to do this.
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