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Josh

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  1. Network drives support

    11 votes

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    7 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused. Please provide some information in order to reproduce the issue on our end. Please provide the below information –
    The version of Illustrator you are using ?
    Hardware details?
    Your operating system?
    Is this happening even with a small file?
    Can you please share the file with which this is happening every time you save on server?

    This will help us to investigate into the issue.

    An error occurred while saving the comment
    Josh commented  · 

    Whenever I save to my server Illustrator (CC2018) crashes. I have to save locally then I can save to my server without AI crashing. Adobe recommends this two step save as a workaround which is 100% NOT ACCEPTABLE.

    https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

    Josh supported this idea  · 

  2. Illustrator CC 2018(Mac) Crashes every time I save

    16 votes

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Josh commented  · 

    I'm also having this problem. Save As generally works but command + S results in an illustrator crash

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