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Thomas Frogh

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  1. 516 votes

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

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    Thomas Frogh commented  · 

    Hello. I installed the new 23.0.4 version today and the problem is still there. Both Export As and Export for Screens produce PNG files where the layer clipping masks are not preserved in the rasterizing process. JPG works fine. What is really interesting, the preview of what the PNG will look like in the dialogs looks right.

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    Thomas Frogh commented  · 

    The straight up export of a PNG or even Export to screens fails to export WYSIWYG. The clipping masks do not hold. Export to JPG, Tiff, PDF, fine. Export to PNG, artwork masked off shows up in the export. This bug began in 2015.3 and persists into the latest 2018? CC just released. The preview in the PNG export dialog looks fine. The final file does not match it however.

    Thomas Frogh supported this idea  · 
  2. 2 votes

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    Thomas Frogh shared this idea  · 
  3. 42 votes

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    Thomas Frogh commented  · 

    Nope, I just started upgrading my office and NONE of our saved work-spaces are working in 2018. AI, PH... you select them and get nothing.

    SERIOUSLY ADOBE???

    If you want us to update/upgrade, make it seamless. My workspace from 2017 should be automatically loaded and working. EVERY time, we have to recreate how we have it laid out in the old version and then save it...again!

    This is why we never uninstall the old version.

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