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Andy H.

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  1. 5 votes

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    Andy H. commented  · 

    Having the same issue with illustrator.
    With any file or blank document, once the color mode is selected the program crashes a few seconds later.

    MacOS Ventura 13.2
    Illustrator 27.2

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  2. 3 votes

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    Andy H. supported this idea  · 
  3. Artboards with the same number / missing number

    177 votes

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Andy H. commented  · 

    Im also have the issue when Im double clicking on objects to create artboards

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    Andy H. commented  · 

    I have been seeing an issue when creating multiple artboards on the latest cc19 and cc18. The program and been creating artboards with the same artboard number. It creating issues that it won't export both artboards with the same number. You can see I have two 57 and no 56 - also two 89 and no 88.

  4. 146 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Andy H. supported this idea  · 
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    Andy H. commented  · 

    After updating to illustrator cc 2018 I have notice a bug that has been driving crazy. the "ALIGN TO:" button option switches to your current selected mode to another.
    When I have "ALIGN TO ARTWORK" selected, every time I open or click on the "ARTBOARD" option, it will switch to "SELECTION" and lock. When I click done and return the option doesn't return to my correct option of "ALIGN TO ARTWORK"

    An error occurred while saving the comment
    Andy H. commented  · 

    After updating to illustrator cc 2018 I have notice a bug that has been driving crazy. the "ALIGN TO:" button option switches to your current selected mode to another.
    When I have "ALIGN TO ARTWORK" selected, every time I open or click on the "ARTBOARD" option, it will switch to "SELECTION" and lock. When I click done and return the option doesn't return to my correct option of "ALIGN TO ARTWORK"

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