Thomas Böttiger
My feedback
5 results found
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8 votes
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment An error occurred while saving the comment Thomas Böttiger
commented
After using Cloud Libraries for 5 Minutes (!), they become unresponsive or display oversized icons and I have to restart the application. This is the sloppiest implementation of a feature I have seen in the last 20 years as an Illustrator user.
Thomas Böttiger
supported this idea
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46 votes
I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Thomas Böttiger
supported this idea
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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
Screen shot #2.png 839 KB -
Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
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03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
201 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment Thomas Böttiger
commented
When opening vector illustrations, Illustrator displays the contents in the layers palette, but does not show the original graphic or the drawing board. Instead, the home screen is presented with the open graphics in the thumbnail palette, but opening the documents from there does not display them either as they are presumed to be open already.
Thomas Böttiger
supported this idea
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Can't finish previewing. Could not complete the requested operation.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
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Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
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742 votesAn error occurred while saving the comment Thomas Böttiger
commented
Illustrator is running out of memory in the newest version. Although I work on files with 2 MB size and have enough RAM (16GB) on my MacBook Pro, Illustrator occasionally comes up with "not enough memory" and prevents me from opening a file
Thomas Böttiger
supported this idea
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121 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Thomas Böttiger
commented
Funny thing is: Photoshop and InDesign do not produce this error message (running latest CC versions and macOS 10.13.3). So there seems to be an Illustrator-specific way of checking the timestamp or permissions on APFS.
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Uploading a screenshot doesn*'t work either.
Guys, that's a disgrace!