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Thomas Böttiger

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  1. 8 votes

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    Thomas Böttiger commented  · 

    Uploading a screenshot doesn*'t work either.
    Guys, that's a disgrace!

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    Thomas Böttiger commented  · 

    After using Cloud Libraries for 5 Minutes (!), they become unresponsive or display oversized icons and I have to restart the application. This is the sloppiest implementation of a feature I have seen in the last 20 years as an Illustrator user.

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  2. 46 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Thomas Böttiger supported this idea  · 
  3. 200 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Thomas Böttiger commented  · 

    When opening vector illustrations, Illustrator displays the contents in the layers palette, but does not show the original graphic or the drawing board. Instead, the home screen is presented with the open graphics in the thumbnail palette, but opening the documents from there does not display them either as they are presumed to be open already.

    Thomas Böttiger supported this idea  · 
  4. 740 votes

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    Thomas Böttiger commented  · 

    Illustrator is running out of memory in the newest version. Although I work on files with 2 MB size and have enough RAM (16GB) on my MacBook Pro, Illustrator occasionally comes up with "not enough memory" and prevents me from opening a file

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  5. 121 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Thomas Böttiger commented  · 

    Funny thing is: Photoshop and InDesign do not produce this error message (running latest CC versions and macOS 10.13.3). So there seems to be an Illustrator-specific way of checking the timestamp or permissions on APFS.

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