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  1. 141 votes

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    Hello,

    Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Anonymous commented  · 

    NOT fixed. Running Illustrator 25.3.1 on Mac OS Catalina. My blue Tour box is completely empty.

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  2. 5 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    I'm using the most recent version 25.3.1 on Mac OS Catalina. My co-worker is experiencing the same issue on Big Sur. It was happening with the previous version of Illustrator too.

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  3. 3 votes

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  4. 52 votes

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  5. 494 votes

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

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    Anonymous commented  · 

    I also got the workaround posted by xlle (May 16, 2018) to work!—on an illustrator objects inside clipping masks, not on raster ones.

    Basically you select the clipped object and hit the Divide button on the Pathfinder window. Not really a fix since it's destructive (so make sure to keep copies of the original objects), but faster than cropping in Photoshop afterwards.

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