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Cristobal Vila

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  1. 652 votes
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    425 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Cristobal Vila commented  · 

    @Daylee Hopson: the problem is already fixed by Adobe. Please read the post by admin Ashutosh Chaturvedi where he shares a link to download a 23.0.1 hot fix

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    Cristobal Vila commented  · 

    To last anonymous comments: the problem is already fixed by Adobe. Please read the post by admin Ashutosh Chaturvedi where he shares a link to download a 23.0.1 hot fix

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    Cristobal Vila commented  · 

    @Ashutosh: I have a question/doubt about the Adobe CC automatic updater. Once I applied the 23.0.1 hotfix, now Illustrator goes fine.

    But I see that my CC app is NOT detecting Illustrator as an app installed on my machine: it indicates that *I can install Illustrator*, as if it was not really installed!

    Is this normal?

    I want to believe that once Adobe launch a regular update, then this will change, reflexing that Illustrator (23.0.1) is already installed on my machine? Is that right?

    Or what?

    Thanks for your feedback! :-)

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    Cristobal Vila commented  · 

    @Ashutosh: I have upgraded to 23.0.1 following your suggestion and the proccess has been extremely well. And I have been playing around 30 minutes with the app without problems.

    I need to leave it (no really need Illustrator today for my tasks) but it would be fantastic if some other heavy user could made more extensive tests.

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    Cristobal Vila commented  · 

    Thanks for your fix, Ashutosh! :-)

    Reading the notes on you link, I suppose that the secure path is:

    — Uninstall failed Ai 23.0
    — Remove Ai Prefs, just in case…
    — Install this new Hotfix 23.0.1 Build 1

    Is this right?
    THANKS!

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    Cristobal Vila commented  · 

    Just want to note that working with Illustrator CC2019 connected to internet does NOT made the bug to appear instantly for me, ever: sometimes it appeared just after a few operations, yes (say, 3-5 minutes after opening Ai) and other times it appeared after 20-30 minutes…

    This morning, doing the test without internet connection, Illustrator was fine for over 30-35 minutes… but then: boom! the “Can't finish previewing” message + crash come here…

    (BTW crash report saved while Illustrator was used WITHOUT net connection has been sent to sharewithai@adobe.com)

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    Cristobal Vila commented  · 

    Following a suggestion made by Mr. Ashutosh Chaturvedi I made a test running Illustrator while completely disabling Internet Connection (disabling wifi and pulling off network cable), and nope: the bug appears.

    I have been working for 30 minutes and then, again, received the “Can’t finish previewing” and an Illustrator crash 1 minute later… :-(

    This is the email I received from Mr. Chaturvedi:

    ———
    Hi,
    We need some help in validating a hypothesis. Can you run this small test and report back results in comments.
    1. Quit AI version 23 if already running
    2. Disable internet (e.g. disconnect from wifi or pull the network cable)
    3. Relaunch Illustrator and work as you would normally do.
    does the error and crash go away after the three steps?
    Please report back your results in the comments and get back back on internet. Your comments help us get to the actual fix faster.
    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    ———

    Cristobal Vila supported this idea  · 
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    Cristobal Vila commented  · 

    Exactly the same problem here with AiC2019 (v23): do anything, dialog appears saying “Can't finish previewing”, and in a short time I suffer an Ai crash.

    Lot of people referring this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33787180-can-t-finish-previewing
    https://forums.adobe.com/message/10686306

    My specs:
    OS High Sierra 10.13.6 (17G65)
    iMac (Retina 5K, 27-inch, 2017)
    4,2 GHz Intel Core i7
    64 GB 2400 MHz DDR4
    Radeon Pro 580 8192 MB
    SSD 1TB (789GB free)

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    Cristobal Vila commented  · 

    Sorry, I forgot to add my system specs (same problem here just after updating to AiCC2019 23.0):

    OS High Sierra 10.13.6 (17G65)
    iMac (Retina 5K, 27-inch, 2017)
    4,2 GHz Intel Core i7
    64 GB 2400 MHz DDR4
    Radeon Pro 580 8192 MB

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    Cristobal Vila commented  · 

    Exactly this same issue here, just after Upgrading to AiCC2019 (23.0)

    Not possible to work so. Thinking on downgrading to AiCC2018… :-(

    Lot of people complain on this here: https://forums.adobe.com/message/10686306

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