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Alex Selamat

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  1. 18 votes
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    5 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Alex Selamat supported this idea  · 
  2. 2 votes
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    0 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Alex Selamat shared this idea  · 
  3. 69 votes
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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    Alex Selamat commented  · 

    I have the latest version with very bad saving issues:
    1. It won't save on local network file server (MacOS)
    2. It did NOT save my work on my desktop after it says it's done saving. This is very bad.

  4. 43 votes
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    18 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Alex Selamat commented  · 

    Avinash, thank you!

    Alex Selamat shared this idea  · 

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