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Anonymous

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  1. 9 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

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    Anonymous commented  · 

    same here, I'm not working on large files, nor complicated tasks. Simply moving objects, for example, lags badly. Ever since the upgrade to 2019. It was fine before this. I did NOT copy my preferences over, I reset each and every one of them.

    macOS Sierra, 10.12.6, AI CC 2019.

    Anonymous supported this idea  · 
  2. 10 votes

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    6 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Anonymous shared this idea  · 

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