Anonymous
My feedback
6 results found
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147 votesResolved (Comments Open) · 57 comments · Illustrator (Desktop) Feature Requests » User Interface · Admin →
Anonymous supported this idea ·
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Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
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Screenshot 2024-07-18 153603.png 421 KB -
Screenshot 2024-07-18 153522.png 33 KB -
Screenshot (49).png 93 KB -
Bild_2021-10-04_155858.png 50 KB -
Bild_2021-10-04_155834.png 13 KB -
Bild_2021-10-04_155832.png 13 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screen Shot 2020-10-07 at 9.24.55 PM.png 75 KB -
bug2.PNG 65 KB -
bug.PNG 93 KB -
Capture.PNG 10 KB -
Screenshot 2020-05-12 at 7.53.51 PM.png 343 KB -
Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
Black_Screen-Issue.PNG 138 KB -
Screen Shot 2019-08-21 at 8.25.38 AM.png 169 KB -
New File.jpg 154 KB -
Illustrator.jpg 146 KB -
blank screen.png 2910 KB -
Capture.PNG 53 KB -
Untitled-1.jpg 310 KB
59 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAnonymous supported this idea ·
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5 votes
Hi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
Anonymous supported this idea ·
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9 votes
Anonymous supported this idea ·
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7 votes
An error occurred while saving the comment Anonymous supported this idea ·
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8 votes
Hi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
An error occurred while saving the comment Anonymous commented
Yep same
Anonymous supported this idea ·
I have the same issue, it also keeps happening on the tabs bteween files - when clicking on a different tab it shows the new as 'selected' but the content doesn't change. Can also only be fixed with a restart.