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igglypou

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  1. 136 votes
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    90 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    igglypou supported this idea  · 
  2. 33 votes
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    35 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly try the below workaround and let us know if that helps with the issue:

    Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com
    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

    igglypou supported this idea  · 
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    igglypou commented  · 

    I had the same problem, one day illustrator opened and everything was gone. no UI windows, nothing. I was unable to select any of the different workspace and even when one did work, the UI didn't actually changed. I couldn'T restart the workspace as all options to save a new workspace or reset them were greyed out.

    The only thing that worked for me was to delete all workspace profiles. i opened illustrator then Ctrl+Alt+Shift

    after that when I opened a work file the UI was reset back to the basic workspace that no one likes. I then had to remake my prefered workspace and save it. now it works. Waste of time, not linked to an update or anything in my case, in fact the illustrator on my home PC didn't do that, just the one at work.

    Yes, let us raise the price of the CC suite even tho it is bug riddled and we won'T offer better costumer service. at least open up a live chat like every other company out there.

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