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Sanjay Kumar

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  1. 2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi @SASH,

    Your Intel card is a bit old and hence it is reported as incompatible. If you cant upgrade to a new card, you can suppress the warning via preferences. Uncheck General > "Show system compatibility issues at startup"

    Sanjay

  2. 22 votes

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    34 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Sanjay Kumar commented  · 

    Hi,

    If you get an incompatibility in Nvidia driver, please check for an update for your driver at

    https://www.nvidia.com/Download/index.aspx?lang=en-us

    If you get an updated driver which is released within in a year then please update it. If not then NVIDIA has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
    Edit > preferences > General > Show system compatibility check ...

    If you are getting the incompatibility because of Intel driver, check for the latest driver at https://downloadcenter.intel.com/product/80939/Graphics

    If you find that that driver is latest but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. The driver series would not be of the form x.x.100.x

    You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.

    Sanjay.

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    Sanjay Kumar commented  · 

    Hi @caveman38,

    Were you able to work properly with the older driver and clicking the continue... button? Can you please share the system compatibility report exported file?

    Also if the older driver was working correctly, Can you please try going back to the old driver and suppressing the System compatibility report via the preferences I shared earlier.

    Sanjay.

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    Sanjay Kumar commented  · 

    Hi,

    If you want to continue working with the current driver and don't want to see this message, you can turn off the via preferences.

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    Sanjay Kumar commented  · 

    Hello,

    As per the attached report, the video Driver is intel(R) HD Graphics 630 v.23.20.16.4974, and all drivers before version 6285 have some issues while working properly with Illustrator.

    But if you still don't want to see this dialog, you can turn off the System Compatibility Report from the preferences.

  3. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi Leonardo,

    As per your report you have a card for which NVIDIA has stopped releasing any new updates. So if you wish to continue using that card, you can suppress this report from the preferences.

    Sanjay.

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    Sanjay Kumar commented  · 

    Hi Leonardo,

    You can suppress the check via preferences.

    Can you please also export the System Compatibility Report from the dialog and share it with us.

    Sanjay.

  4. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi, Can you please attach the System compatibility report. You can this by clicking "Export report..." Button in the system compatibility report dialog.

    Sanjay

  5. 2 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi TKS,

    Since your graphic card/hardware is a bit old, Illustrator is reporting it as unsupported. Though you can disable this warning from the preferences in General section by unchecking "Show system compatibility check ..."

    Sanjay.

  6. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi Rubén,

    Do you get any system compatibility report on app launch?

    If yes, can you please attach the system compatibility report file from that dialog by clicking the "Export Report..." Button.

    Sanjay.

  7. 3 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi,

    It appears that the driver is the latest but the graphic card is itself old. But you can suppress this message via the preferences.

  8. 35 votes

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    39 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Sanjay Kumar commented  · 

    Hi Jordan, If you can share which OS version and Laptop Model you are working with, it will be helpful in identifying the issue.

    Sanjay.

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    Sanjay Kumar commented  · 

    Hello,

    With 23.1, If your pinch to zoom is not working, Can you please try enabling "Force Enabled Pinch-to-Zoom on Touchpad" preference in General Section.

    Sanjay.

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