System Compatibility error
Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.
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SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB -
SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB
![](https://secure.gravatar.com/avatar/bdba79b42348dc6097f1a7920077abe7?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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TKS commented
My laptop is only about three years old - is that seriously considered too old to support?
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Sanjay Kumar commented
Hi TKS,
Since your graphic card/hardware is a bit old, Illustrator is reporting it as unsupported. Though you can disable this warning from the preferences in General section by unchecking "Show system compatibility check ..."
Sanjay.
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TKS commented
Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.