System compatibility report
Adobe Illustrator 25.2
While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.
Apologies for the inconvenience caused to you due to this issue.
In case you have already updated to the latest driver, and are still facing this issue, could you please try the below fix and let us know if this fixed your issue:
Kindly follow the below steps.
1.Launch illustrator, and export the System Compatibility report in the SCR dialog.
2.Now, go to the following path
Win : appdata\Adobe\Adobe Illustrator\\blacklists/25.2/win
Mac : ~/Library/Preferences/Adobe/Adobe Illustrator//blacklists/25.2/mac
3.Rename the file present in the folder as blacklist.json.bak.
4.Download the jason File from provided creative cloud link https://shared-assets.adobe.com/link/c8911f6c-39ec-490c-6322-6155f63bbc18
5.Now copy the file to the location mentioned in step2.
Kindly verify the following after replacing the file and share the results with us.
See if the issue is fixed, you can verify this by going to Help→System Compatibility Report.
In case you still face the warnings in the SCR dialog, kindly export the system compatibility report and re-check that the driver is upto date. Also, you can disable this dialog via the preferences Preferences > General > Show system compatibility issues at startup.
Kindly let us know if this fixes the issues at your end. If you are still experiencing this issue, please share the system compatibility report exported after replacing the file. You can share the above information with us in a Zip file at email@example.com. Please mention the title of this issue as the subject of the mail.
Suresh Kalyanaraman commented
I am facing the same issue. I have done the steps outlined by Ankit Goyal. Moreover, illistrator crashes after this message as export report does not do anything and the screen freezes. I get a message Abode Illustrator has encountered a problem and needs to close.
So, I cannot even go to Edit->Preferences to uncheck the setting.
We need a good permanent solution for this.
I am also have the exact same issue. Did all the updates needed and not working. Is this an error on Adobe??
I cannot even get to preferences as when I launch AI it shows the driver error message and freezes. I can't even close the program.
Emilio Lara Fernandez commented
Hi there, I am encountering the same issue but with a step further which is I can no longer use illustrator.
I have similar problem too. I have Windows 10 and drivers are up to date; I have Intel(R) UHD 620.
Amanda Eliasson commented
I have had a similar problem for the last couple of days. After launching Illustrator the message of "System Compatibility Report" shows up, but only for a few seconds before going to BSOD (blue screen) with the stopcode "APC_INDEX_MISMATCH". No chance to export a report from illustrator before it all crashes. All drivers are updated, I've got NVIDIA Quadro K2100M.
Any help would be greatly appreciated!
Miguel Avila commented
Issue fixed for me after the fix suggested by Ankit Goyal. No compatibility error showing up anymore.
However I found that file under a different directory, please see attachment.
Update: After Hibernating and re-opening Illustrator, error pops up again. System compatibility Report reads the following:
Video Intel(R) HD Graphics 4600 v.188.8.131.5226
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
Video NVIDIA Quadro K2100M v.184.108.40.20678
1. NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 451.77. This driver update is strongly recommended.
Having the same problem. Card is NVIDIA GeForce GT 470M
Joe Rumaker commented
I am having the same issue, I have done the suggested fix, but it doesn't work. Can I go back to Illustrator 2020? We pay a lot of money for this program (2 copies) and I can no longer open Illustrator by selecting the file that I want to open. Please let me know if there is a REAL fix or allow us to go back to Illustrator 2020. Thank you!
Unsupported Video Driver while launching Illustrator on Windows 10 64-bit. I have the Intel HD Graphics 4600 v. 220.127.116.1135 driver and AMD Radeon R7 200 Series v. 27.20.12029.1000 graphics card. Both the graphics card and drivers are updated to the latest versions. I'm having the same issues when launching After Effects.
I am getting the same issues.
Miguel Avila Monjaras commented
I'm getting this message as well. Windows 10 Pro 64-bit
Already downloaded the latest drivers available for my system.
Valentina Brodin commented
I've updated the driver and still getting the warning message. I work on a PC Window 10 64bit . I have two GPU: Intel (R) HD Graphics 630 and NVIDIA GeForce GTX 1050 Ti
I work on a PC. I have had this same issue! I followed the instructions after clicking the "fix" button. Did everything it told me to. Same screen still pops up when I launch Illustrator. Today I had and error that popped up when I was resizing something in illustrator and told me I didn't have enough RAM to complete the action. Illustrator froze and I had to close it through my task manager.
Updated my onboard Intel 4600 card, still getting message. If it's because the card is old and "it is recommended to work on a later graphics card", maybe you can update the compatibility report to say so rather than directing us to turn it off (which negates the feature's value entirely, btw). It is confusing and inaccurate as it is.
I've updated the driver and still getting the warning message
I have the same issue with a Window 10 64bit and Nvidia Quadro 2000.
I've updated with the last drivers but the message is the same when I'm lauching Illustrator.
Morever, the work on Illustrator is slowing down since the last Adobe Updated (probably due to the video problem).
Please find the systemreportfile below.
Could you help me please ?
@Sanjay, thank you for your reply. Despite my GPU not being in Adobe's list (and the driver showing that it didn't require an update) - I went directly to the NVIDIA website and found that there was a more up to date driver. Since installing this I'm not getting the error message - I hope others can find this solution.
Sanjay Kumar commented
If you get an incompatibility in Nvidia driver, please check for an update for your driver at
If you get an updated driver which is released within in a year then please update it. If not then NVIDIA has discontinued releasing updates to your driver which is a bit old and either you can update the card or switch off this reporting via preferences.
Edit > preferences > General > Show system compatibility check ...
If you are getting the incompatibility because of Intel driver, check for the latest driver at https://downloadcenter.intel.com/product/80939/Graphics
If you find that that driver is latest but Illustrator is still showing it as incompatible, then most probably it is an old graphic card. The driver series would not be of the form x.x.100.x
You can continue to use your old card as you have been using earlier. Suppress the check via preferences as mentioned above. But it is recommended to work on a later graphics card.
Same issue with NVIDIA GeForce GTX - Not in list of drivers to update.
Can bypass the error message but haven't had a chance to see if it still crashes
Recently bought laptop to upgrade from last one with performance issues so am very worried by this!