Intel HD Graphics 4600 unsupported video driver
We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.
However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw some old references on the internet about deleting a file called baddrivers.txt, but were unable to locate that file. How can we disable the GPU driver check on startup or configure Illustrator to ignore the onboard GPU?
Wendy @ Graphics commented
We've been having the same issue for 3-4 weeks; even had the IT guy come in to the office to check it out, but he ran the same update on my workstation that I found, and still getting the same message.
Has anyone heard from Adobe about this issue yet?
Turning off the GPU performance feature does not suppress the warning for me. As far as I can tell, AI is working just fine, I just dislike it yelling at me every time I open it. >.<
The only way we see to suppress the message is to turn off the GPU performance feature.
Sanjay Kumar commented
It appears that the driver is the latest but the graphic card is itself old. But you can suppress this message via the preferences.