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Tomek

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  1. 19 votes
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    10 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Tomek commented  · 

    What I found is really interesting if you want drasticly speed up performance of Illustrator. Illustrator is much more faster when you are using high refresh rate of the screen. I found this accidentally plugin by side car the ipad pro 2gen (120hz) improved smoothnes and resposivness of the applications. Also decrease much more the delay when resizing object. And yes this is truth, today I have made 2nd test and plugged my gaming monitor (refresh reate up to 144hz) to the iMac and the Illustrator is super fast.
    Of course there is a difference when you resize one shapes (rectangle) and when youdraw second and catch both to resie there is a little bit delay but overall experience is awesome on high rate refresh monitors.

    This is wired because high refresh monitor are not common in graphic design, because of lack of color accuracy and gamut. The best graphic monitors are on 60hz refresh rate. You have to check this out.

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    Tomek commented  · 

    Hey guys, I have the same issue with very laggy over print view and very big latency with transforming rectangle, circle or other vector shape. The line of the vector is far behind the cursor... you feel some kind of delay... and not smooth moving over the canvas by hand tool. here I record the video with this problem: https://youtu.be/mtCttOjDMeM

    Specs:
    iMac 5k 2019 i9
    Vega Pro 48 8GB
    16GB RAM
    1TB SSD
    OS: Catalina & Mojave

    Tomek supported this idea  · 
  2. 172 votes
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    321 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

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    Tomek commented  · 

    Hey guys,

    What I found is really interesting ! High refresh rate of the screen for exmaple in the ipad pro 2gen (120hz) improved drasticly smoothnes and resposivness of the Illustrator app. Also decreases much more the delay when resizing vector shape like rectangle, circle or triangle.. And today I have made a second test and I have plugged my gaming monitor (refresh rate 144hz) to the iMac and the Illustrator is super fast, smooth and responsive. TOday I;m switichm my mainly screen because of that. Of course the color accurcy and gamut are poor on my gaming monitor but I can test it on second display but for now the fast app is more common that color accurcy during work.
    This is wired because high refresh monitor are not common in graphic design, because of lack of color accuracy and gamut. The best graphic monitors are on 60hz refresh rate. So Adobe Team you have to work on that an you know it because I send you an e-mail with this temporary solution.

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    Tomek commented  · 

    Here is the newest video I've made that the problem is still there:
    https://youtu.be/yOqDoui5Szo

    What I found is really interesting. On macOS Catalina 10.15.5 (iMac 2019 i9 3,6ghz, 1TB SSD, 72gb RAM, Pro Vega 8GB) & (MBP 16inch i9 2,4ghz,64GB RAM, 1TBSSD, 550M 8GB) when you available side car on your iPad Pro by WiFi Connection (mine is 12,9-inch, 2nd gen) and you move only the window from imac screen to ipad with project from Illustrator, the whole application is smoother and the laggy/delay feeling is much more noticeable but still exist also when you want to resize shapes or move the canvas around the delay/lagginess is much more smaller. When you move the whole application to the ipad screen is much more responsive and behavior is better than on iMac. The iPad screen is on resolution 1366 x 1024. So there is a big problem with the App not with the OS System or macs hardware. It's still not a good performance but is better to work on this smaller screen than make something on iMac or even Mac Book Pro 16-inch.

    Where is the problem Adobe ? Near me I have PC Machine with Ryzen 2600 and GTX 1070 qith 16gb and the Illustrator is super smooth. No problem with delayed resizing shapes, drunk mouse point, where I can't target on anchor point quickly (something like mouse accelerate or easing is on the Illsutrator App only) of course moving around whole canvas is very laggy on iMac/MBP but on PC machine is smooth and responsive.

    Dev Team when can you solve this issue! iIt's from late 2014/2013 when the first retina screen comes in on iMacs & MBP! 7 years to fix it and you focus on next features where the working on app is a disaster ! Why do we need new functions when you can't barely work on the application! Why buy new, more powerful computers if it doesn't make a difference anyway?

    I'm really pissed off ! I live from the graphic design and its really hard to work on Illustrator. I think I will assume a case where due to difficulties in software I did not complete my job on time and compensating for costs incurred (monthly feed and extension of the deadline) !

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    Tomek commented  · 

    I have bought about 2 weeks ago a maxed out version of mac book pro 16-inch (i9 2,4ghz, 64gb ram, 5500M 8gb & 1tb ssd) and Illustrator behaviour is the same like on my maxed out iMac 2019. I think the illsutrator is poor optymized on macs. Don't add new features like live drawing if the apps is so slow and not smooth in any operations you make. You can work but is really disturbing my workflow. Please optimized Illustrator on macs like it works on PC (windows) machines.

    1. Resizing vector shapes like rectangle, circle, triangle have a laggy feeling and some kind of delay/latency.
    https://youtu.be/HBO0pH_ee3A

    2. Moving canvas is so laggy
    https://youtu.be/jRbf0-3o7Mk

    3. Overall comparison Adobe products to the lower end windows machine and how the Adobe is much more optimized on PC Dekstops…
    https://youtu.be/mtCttOjDMeM

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    Tomek commented  · 

    After 3 months ago I have reported the problem and also record a videos available on youtube and still no one and nobody from engineer team respond. Nothing has change to resolve this problem. You gave next prerelease version with... new features like live drawing and copy/paste artboards but the performance is still exactly the same on mac computers. Please Adobe admit that you are working on this issue and you you also noticed it !

    1. Resizing vector shapes like rectangle, circle, triangle have a laggy feeling and some kind of delay/latency.
    https://youtu.be/HBO0pH_ee3A

    2. Moving canvas is so laggy
    https://youtu.be/jRbf0-3o7Mk

    3. Overall comparison Adobe products to the lower end windows machine and how the Adobe is much more optimized on PC Dekstops…
    https://youtu.be/mtCttOjDMeM

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    Tomek commented  · 

    Can someone from the Illustrator team say that you are working on this problem and you are actually seeing it? Till now from June 2019 there is silence ... How many videos I have to record to show it to you...

    1. Resizing vector shapes like rectangle, circle, triangle have a laggy feeling and some kind of delay/latency.
    https://youtu.be/HBO0pH_ee3A

    2. Moving canvas is so laggy
    https://youtu.be/jRbf0-3o7Mk

    3. Overall comparison Adobe products to the lower end windows machine and how the Adobe is much more optimized on PC Dekstops…
    https://youtu.be/mtCttOjDMeM

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    Tomek commented  · 

    Adobe engineers maybe this video will help you out to figure out how to repair this bug. When resizing vector shapes you have some kind of latency and laggy feeling. I found solution to eliminate this feeling: catch both vectors or convert the shape to compound path:
    https://www.youtube.com/watch?v=HBO0pH_ee3A&feature=youtu.be

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    Tomek commented  · 

    I have made a windows comparing iMac 2019 maxed out version with Windows Machine on Ryzen 2600 and GTX 1070 wit the same amount of RAM (16gb) and on Windows Illustrator is quick, fast and smooth as f#^&@# :D.... but I don't like Windows OS and I have all ecosystem on Apple machines (iPhone, iPad Pro, MBP, iMac, Apple Watch) so its hard to me to switch to windows system.

    Video link:
    https://youtu.be/mtCttOjDMeM

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    Tomek commented  · 

    I was wondering that the Adobe is more optimized on mbp 16 inch... and I want it to change my imac 2019 for the mbp 16-inch model but like I see the problem is with every mac ... wow :(

    Adobe did you have problems with cooperating with Apple ? Most Adobe Live is done on macs ... I thought than on macs we get much better performance and stability over the windows machine...

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    Tomek commented  · 

    Hi this is update from me. Down here I put the list of the things which I have made to "improve" performance of laggy Illustrator on my Apple iMac 2019. Of course none of this attemps works and make nothing to improved performance. But I want to inform technicians and ppl who are responsible for optimizing software that there is something really bad underhood of this software...

    1. 8 times (for about 3 - 4hrs) I was hanging with Adobe Support and I gave the remont control of my computer. The have killed all of the process of Adobe process in Activity Monitor and changed permissiona to the Adobe folders and reset the preferences of Illustrator to default. They made it at Mojave and Catalina as well. Adobe software was installed on clean os system. These attemps was made couple of time by different ppl in Adobe Support - of course nothing helped even tiny bit...

    2. Make a second user (administrator) on Apple iMac - Nothing helped

    3. Attached 2nd displa yvia USB C > Display port with native resolution 2560px x 1440px and make it a main screen i preferences. Nothing helped still illustraotr is laggy the same.

    4. Turn off Dictation. Dictation is turned off by defualt inb my case but i disabled everything which is from dictation. - Nothing helped

    5. Launch Illustrator i low resolution (right click on the app > get information > tick Open in Low resolution. Nothing Helped Illsutrator behvaiour is still the same

    6. Turn off Turn on GPU acceleration... on CPU you can't even move the canvas... so you have to have turn on the GPU support but it still laggy when you are moving cavnas by hand tool and have a latency during resizing vector objects like rectangle, triangle, circle etc.

    7. Try different resolution on iMac 5k screen - Nothing helped

    8. Unplugged all USB peripherals - nothing helped

    9. Change scratch disk to external SSD - Nothing Helped

    10. Change UI scalling - Nothing Helped

    11. Turning off "scale cursor proportionately" - Nothing Helped

    12. Turning off antyaliasing - Nothing Helped

    Adobe I'm not a stupid guy, which have a computer from parents and want to make some graphics... I;m a profesionalist and I'm working on Adobe products since CS2... I have a lot of computers and I know how this things work and what is good machine for my work. Tell my how this ne iMac 2019 with this hardware is working the same on Illustrator like on my old mac book pro 2009 (17-inch) model with c2d processor and 512mb graphics card and 8GB ram :) ... even is better because when you risize the vector objects doens;t have some latency... Why on Windows Machine (Windows 10 Pro 64bit) with ryzen 2600 on board and GTX1070 and 16GB RAM Illustrator is suuuper smooth and great optimized. I wish that Illustrator on my iMac was working the same... Don't blame Apple you know you have old engine like on premiere pro too, photoshop is also lagging but its ok (is a not disaster performance like on Illustrator or inDesign) but it's not so great like on Windows machine...

    I'm here to help you and your customers to improve software becuase we are working on it, this is our whole tool to earn money. If our drillnot make holes quick or have a problem with it, we can finish work and we can't pay for this software...

    This problem with performance was admit at the begining od 2019 in JANUARY ! It one year left and the problem is still happening. You saying you are working on in a this is priority... he ? Where this is priortity after one year... People are working like this way.. and try not to throw the computer outof the window, paying hard-earned money for hardware and software ... respect that and our time, nerves...

    My Specs are:

    iMac 5k Retina 2019
    i9 3,6 GHZ 8 cores
    16 GB RAM 2666mhz
    Pro Vega 48 8GB RAM
    1TB Internal SSD
    macOS Catalina

    Illustrator 24.0.1 but I was testing also older version (wiuth Mojave and Catalina) and the behaviour is the same.

    So Adobe this is not a generic bug or something I lost a lot of time to try different scenerios... I;m a freelancer and I;m loosing money If I'm not working... I have tried this all

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    Tomek commented  · 

    Hey Illustrator Team,

    I just want to remind that this thread was posted ONE YEAR AGO... I also want to admit that in 2012 MacBook Pro was the first Mac to offer a Retina display and 2 years after, Apple bring the Retina display to the iMac (2014)... now we have 2020 so 8 years for mbp / 6 years for iMac 6 years to prepare the right optimization and still we don't have it, paying you monthly fee. I don't want now new features, I just want work without any distractions...

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    Tomek commented  · 

    I have the same problem with Illustrator 2020 and 2019 doesn't matter which version, the same have laggy performance when you are moving the canvas by hand tool and some kind of delay when transforming vector ojbects. Of course overprint view is completely unusable and laggy. I was hanging with Adobe Support 6 / 7 times with couople of hours on remote control and help nothing. I've have made a video how it is working:
    1st video: https://youtu.be/mtCttOjDMeM
    2nd video: https://youtu.be/jRbf0-3o7Mk

    After couple of hours spendig with Adobe support they finally connect me with the senior advisor which admit engieeners have problem with 4k/5k displays and optimize software for AMD GPUs... awesome the 5k retina display was introduced 5 years ago and the bug was reported also more than a 1 year... how long we have to wait to repair it ? We can work productive, efficient and comfortable ... Please Adobe you have to understand us.

    My spacs are:
    iMac 5k 2019
    i9 3,6ghz
    Pro Vega 48
    1TB SSD
    16GB RAM
    OS: Catalina and Mojave (testing both to find best solution)

    Tomek supported this idea  · 
  3. 470 votes
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    Under Review  ·  100 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Tomek commented  · 

    STILL NOTHING ! After couple of months ago, type here and on uservoice and beta versions program community. Report this issue to dev team. Nothing has changed...only two things:
    1. I have added more ram from 16 to 72 to my iMac 2019 i9 3.6 ghz, 1TBSSD, Pro Vega 48 8GB
    2. Bought Mac Book Pro maed out 16 inch with i9 2.4ghz, 1TB SSD, 64gb RAM, 5500 M 8GB 

    and... the feeling and laggy illustrator is the same on both those machines. Nothing was improved. Still moving on cavas is laggy, still resizing rectanglem circle, triangle shapes are delayed. Where are more complex document, even the cursor on illustrator is delayed (feels like is drunk and its hard to point on anchor point or on the path).

    Photoshop has improved and its really nice to work now but Illustrator is a disaster.

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    Tomek commented  · 

    If will this increase performance of Illustrator it will be cool but Adobe pls fix this issue from video underneath on macs:

    https://youtu.be/HBO0pH_ee3A

    Pls check this issue because is hard to work... I'm showing this problem from December 2019 but exist couploe of years... this is ridiculous...

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  4. 33 votes
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    40 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Tomek supported this idea  · 
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    Tomek commented  · 

    After couple of months ago, type here and on beta versions program Adobe community. Report this issue to dev team. Nothing has changed...only two things:
    1. I have added more ram from 16 to 72 to my iMac 2019 i9 3.6 ghz, 1TBSSD, Pro Vega 48 8GB
    2. Bought Mac Book Pro maed out 16 inch with i9 2.4ghz, 1TB SSD, 64gb RAM, 5500 M 8GB 

    and... the feeling and laggy illustrator is the same on both those machines. Nothing was improved. Still moving on cavas is laggy, still resizing rectanglem circle, triangle shapes are delayed. Where are more complex document, even the cursor on illustrator is delayed (feels like is drunk and its hard to point on anchor point or on the path).

    Photoshop has improved and its really nice to work now but Illustrator is a disaster.

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    Tomek commented  · 

    Please give thumbs up on this video below which I've made to show slow performance and optimization on all macs: https://www.youtube.com/watch?v=HBO0pH_ee3A&feature=youtu.be Also leave a comment which model of mac you are using and have the same issue.

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    Tomek commented  · 

    Here is the video what I have discouvered. If you want to elimiante the delay/latency when resizignvector shape you have to catch two vector on the same time or convert shape to compound path hehe check the video: https://youtu.be/HBO0pH_ee3A

    Adobe maybe you will quicker find the solution for this behavior to fix it... its hard to deisgn the logos :/

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    Tomek commented  · 

    Yes I agree in 100% on my iMac 5k 2019 i9, Pro Vega 48, 16GB RAM, 1TB SSD, Illustrator is sluggish, have latency when resizing vector objects, moving canvas is really laggy and uncomfortable to work. The same feeling was on Mojave and on Catalina. Now I'm on Catalina because overall experinece with OS is better than Mojave.

  5. 33 votes
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    1 comment  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    15 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Request you to please add specific bugs. We could not find anything actionable on the report hence closing it.
    You may also contact Adobe support with your problem so that we can track your issue better.

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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Tomek commented  · 

    Hi Adobe engineers I found that guy on You Tube also notice this lag when transforming vector objects. Also on iMac 2019 but with i5 CPU.

    Could you please inform me that you found this bug and working on it ? Because I'm heavy working on Illustrator and really need this performance update. Please help Adobe.

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