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Derek

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  1. 9 votes

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    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

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    Derek commented  · 

    2 years after Adobe says "we are investigating it", yet of course no fix has been offered. Adobe has become the most unreliable company ever. It's one thing if a feature request isn't offered because there's a legitimate reason or because there are other more important things to address. Yet this inability to hide a text selection box makes it impossible to preview text changes without first disabling "GPU Performance". You can't see what you're doing when a black box is highlighting your text in inverted fashion. The "cmd H" keyboard shortcut use to be available in Illustrator without disabling GPU Performance, yet for some bizarre reason this functionality was taken away without disabling that important setting.

    Adobe reps have tries offering the disabling of GPU Performance as a viable solution, yet this is of course ridiculous since GPU Performance is required to perform certain functionalities. So basically you have to either choose between which inconvenience you'd rather have OR go through the tedious process of having to enable and disable the GPU setting each time you need to preview selected text when making edits.

    And this annoyance is only the tip of the iceberg with Adobe software. I still have to resort to taking screenshots of my vector logos for any raster web based jpgs or png logo files because Photoshop and Illustrator raster exports are unacceptably blurry (even with sharpening added and having tried every possible save setting available). The fact that a screenshot on my Mac produces a nice crisp logo preview, yet the world's premiere design software can not is beyond ridiculous.

    Obviously the screenshot method is not a viable solution (since it's a pain trying to produce a perfectly square capture, it's impossible to center your logo in frame, and you can't achieve background transparency). As a result I have to explain to my clients why their web logo files are blurry. When I say "blurry" I mean it. You can barely read text in smaller preview sizes or make out finer details on higher definition displays.

    And to top it off, multiple Adobe reps who screen-shared my work process agreed I was doing so properly. And when they did their own raster exports their files were also much more blurry than my screenshot approach. They agreed that this is not acceptable and that the Adobe developers would be looking into this and provide a fix. That was years ago. I was then told by another rep last year that this would be expedited. Of course I'm still waiting.

    Another major issue is that I can not achieve proper Pantone uncoated colors through Photoshop or Illustrator. Dozens of colors (ex: purples) all convert to Pantone black when converting from cmyk to Pantone. As a result I've had to resort to manual conversions (such a waste of time) or submitting files to my clients in Pantone coated (even if that's not what is needed). Of course Adobe blames the issue on Pantone, yet since Pantone's customer service is just as awful as Adobe's that' s a dead end effort as well. The Pantone rep told me they have only one person who deals with troubleshooting with Adobe, etc; yet repeated attempts to reach her by phone or email have gone unanswered.

    I've wasted days of my life compiling documentation, screen captures, work files, etc to provide to Adobe, and have spent many hours on the phone and through screen share with Adobe reps regarding the many bugs I've experienced. Despite each rep confirming my workflow is correct and being able to reproduce the issues on their end, each rep makes the same empty promises claiming the engineers were informed and would be working on providing a fix. Yet months and then years pass with no solution or promised update. Half the time my prior reports are missing from their system. It's such a convoluted mess that eventually you just give up trying.

    What's strange to me is you'd think the folks at Adobe would also run into these issues themselves and fix them. You'd also think they'd want to make their customer happy by addressing known bugs. Though apparently making record profits is enough for Adobe. Apparently when you have a monopoly in the industry and know that many of your customers are stuck using your software regardless, it doesn't matter if they are heard.

    Here's an idea... instead of spending your time on all of your new apps and features, how about you morons at Adobe first fix the issues that customers have been reporting for years?

    Derek supported this idea  · 
  2. 3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Derek supported this idea  · 
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    Derek commented  · 

    I agree with the other commenter regarding the EPS file. EPS should be vector and should be displaying without pixelation if saved correctly. However regarding the PNG file, I've been experiencing the same problem for a long while now.

    These claims by some Adobe reps that you shouldn't expect a crisp raster image is nonsense. I'm able to achieve a perfectly acceptable sharp looking raster image by taking screenshots of my vector logos, yet the png and jpg exports via Photoshop and Illustrator are a blurry mess (especially noticeable in smaller sizes, where the files are completely unusable). If my Mac can achieve an acceptable raster image through a screenshot, then why can't the worlds premiere design software?

    Users continue to complain about this, yet nothing is ever done about it. I've had 2 Adobe reps screenshare as I revealed multiple bugs in Illustrator, one of which was the blurry exports. They watched my workflow to ensure I was doing it properly, and confirmed that the level of blur was unacceptable. The first rep I spoke with months ago mentioned he would get to the bottom of this, yet I never heard back. I'm hoping the second rep gets to the bottom of the problem.

    In the meantime I've had to resort to screenshots for my client's web files. Obviously this isn't an acceptable solution however, as screenshots don't allow for precise centering or background transparency. I have clients complaining about blurry web images, and I have no solution. It's unacceptable.

    Please stop assuming this as user error or just the reality of raster imagery. As mentioned, if a screenshot can achieve perfectly fine raster previews, Adobe certainly should be able to. FYI: Applying sharpening to the saved images doesn't help.

    One of the attached images is of a screenshot and the other is an export from Illustrator. It appears this forum upscales images, which doesn't allow for an accurate depiction however. I also notice the screenshot doesn't look as crisp as it does on my computer or when posting online, so I'm guessing the thread may be compressing them as well.

  3. 6 votes

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    Derek supported this idea  · 
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    Derek commented  · 

    In addition to my other comment, here's what a smaller export looks like. As you can see, the blur becomes even worse.

    Update: after posting the image I notice this preview is displaying larger than it appears at 100% on my computer. Not sure if it's upscaling because the image was too small in dimension, but it seems this is not offering an accurate depiction of the level of blur I'm seeing on my end and what I'm trying to show.

    Regardless, please know that the Adobe reps who have screen-shared and who I've provided screenshot vs export previews acknowledged the issue and agreed the level of blur is unacceptable. Just waiting for a fix and figured I'd validate what the poster of this bug fix request has mentioned.

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    Derek commented  · 

    I've been dealing with this problem for many months now as well. Adobe support likes to claim that we shouldn't expect raster graphics to appear as crisp as vector, though why am I able to take a screenshot of the vector file on my Mac and the resulting image looks nice and crisp?

    I've had to resort to using these screenshots for my client's logo web files. Though since screenshots don't allow for background transparency, I'm unable to provide my client's with transparent website header png files (which of course is very unprofessional).

    It's ridiculous that this issue continues to go ignored. I've reported it multiple times and have spoken with Adobe reps via screenshare and by phone, who each confirmed the level of blur to be unacceptable.

    The level of blur is not "normal" and snapping artwork to a grid is not an effective or acceptable solution. Again, I'm able to achieve sharp png or jpg files via a screenshot, so why can't the world's top design software company achieve similar results?

    As you can see by the attached images, the blur is very noticeable on a retina or high definition display.. The image quality of exports becomes even worse in smaller sizes, as the details become a complete blur. Yet no matter the size I can achieve a crisp raster image via a screenshot of the vector artwork. While screenshots have been my workaround, it is not a viable solution since I have no control over precise centering and can't achieve background transparency through screenshots.

    I've tried every possible export setting and option from both Illustrator and Photoshop (as the 2 Adobe reps confirmed as they watched my workflow). So while we wait for a fix, what are we supposed to tell our paying clients who expect usable files for web?

    p.s. After posting the images below I notice the screenshot looks a bit more blurry than on my screen, so I assume this forum downgrades quality some. Since I wasn't able to add a 3rd smaller image after posting, I added a smaller preview in a separate comment, showing how the level of blur becomes worse in small size.

  4. 37 votes

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    Derek commented  · 

    Not sure why Photoshop allows TouchBar customization yet not Illustrator. Please allow this functionality. I am currently speaking with an Adobe rep who mentioned he'd be forwarding this feature request. Hopefully it will be implemented.

    Derek supported this idea  · 

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