2 years after Adobe says "we are investigating it", yet of course no fix has been offered. Adobe has become the most unreliable company ever. It's one thing if a feature request isn't offered because there's a legitimate reason or because there are other more important things to address. Yet this inability to hide a text selection box makes it impossible to preview text changes without first disabling "GPU Performance". You can't see what you're doing when a black box is highlighting your text in inverted fashion. The "cmd H" keyboard shortcut use to be available in Illustrator without disabling GPU Performance, yet for some bizarre reason this functionality was taken away without disabling that important setting.

Adobe reps have tries offering the disabling of GPU Performance as a viable solution, yet this is of course ridiculous since GPU Performance is required to perform certain functionalities. So basically you have to either choose between which inconvenience you'd rather have OR go through the tedious process of having to enable and disable the GPU setting each time you need to preview selected text when making edits.

And this annoyance is only the tip of the iceberg with Adobe software. I still have to resort to taking screenshots of my vector logos for any raster web based jpgs or png logo files because Photoshop and Illustrator raster exports are unacceptably blurry (even with sharpening added and having tried every possible save setting available). The fact that a screenshot on my Mac produces a nice crisp logo preview, yet the world's premiere design software can not is beyond ridiculous.

Obviously the screenshot method is not a viable solution (since it's a pain trying to produce a perfectly square capture, it's impossible to center your logo in frame, and you can't achieve background transparency). As a result I have to explain to my clients why their web logo files are blurry. When I say "blurry" I mean it. You can barely read text in smaller preview sizes or make out finer details on higher definition displays.

And to top it off, multiple Adobe reps who screen-shared my work process agreed I was doing so properly. And when they did their own raster exports their files were also much more blurry than my screenshot approach. They agreed that this is not acceptable and that the Adobe developers would be looking into this and provide a fix. That was years ago. I was then told by another rep last year that this would be expedited. Of course I'm still waiting.

Another major issue is that I can not achieve proper Pantone uncoated colors through Photoshop or Illustrator. Dozens of colors (ex: purples) all convert to Pantone black when converting from cmyk to Pantone. As a result I've had to resort to manual conversions (such a waste of time) or submitting files to my clients in Pantone coated (even if that's not what is needed). Of course Adobe blames the issue on Pantone, yet since Pantone's customer service is just as awful as Adobe's that' s a dead end effort as well. The Pantone rep told me they have only one person who deals with troubleshooting with Adobe, etc; yet repeated attempts to reach her by phone or email have gone unanswered.

I've wasted days of my life compiling documentation, screen captures, work files, etc to provide to Adobe, and have spent many hours on the phone and through screen share with Adobe reps regarding the many bugs I've experienced. Despite each rep confirming my workflow is correct and being able to reproduce the issues on their end, each rep makes the same empty promises claiming the engineers were informed and would be working on providing a fix. Yet months and then years pass with no solution or promised update. Half the time my prior reports are missing from their system. It's such a convoluted mess that eventually you just give up trying.

What's strange to me is you'd think the folks at Adobe would also run into these issues themselves and fix them. You'd also think they'd want to make their customer happy by addressing known bugs. Though apparently making record profits is enough for Adobe. Apparently when you have a monopoly in the industry and know that many of your customers are stuck using your software regardless, it doesn't matter if they are heard.

Here's an idea... instead of spending your time on all of your new apps and features, how about you morons at Adobe first fix the issues that customers have been reporting for years?

Seriously guys, please look into this. It shouldn't be a difficult thing to get the text highlight to behave the same way regardless of whether the 'GPU Performance' option is checked… Command-H should hide the highlight, even when the GPU is being used.

How are you "unable to reproduce this issue in house"? The reason you're not seeing the problem is because you have GPU processing disabled in your preferences settings or you didn't even try to investigate this. This is a feature Adobe decided to get rid of for no reasonable reason. And if you were really "investigating" this as you say, why has nothing been done about it a year later?

I've been experiencing numerous issues with Illustrator. Smart guides problems, inability to export a non blurry jpg or png logo, no Touch Bar settings or configuration available for Illustrator on MacBooks, stroked paths converting to jagged lines when outlined, phantom fills appearing in certain zoom views, etc.

Disabling GPU processing is not a viable solution. Disabling GPU processing causes other problems and is required. It would be nice if Adobe actually listened to it's customers and fixed problems rather than treating us issues as user error.

Cmd + H for years allowed users to hide the selected text box (without having to disable GPU processing). Why did they change this?! Not being able to hide this prevents us from being able to cycle fonts and see a true preview of what a font will look like in a design. Having text inverted to white with a black rectangle around it obviously doesn't allow for an accurate preview. Having to unselect and reselect after each font change is incredibly time wasting.

I hate ranting, but when paying customers waste dozens of hours dealing with these blatant oversights and bugs, is it really a surprise everyone complains about Adobe? Listen to your customers, and fix problems. It's not rocket science.

CMD+H

You guys do sort of change things to frustrate us. I would like to select some text and try a few colors to see how it would look. For example, you need to make a couple of words red in color, but leave the rest of the text alone. It's hard to work like this.

Yes! I find myself STILL typing CMD+H when I'm trying out text colors! It is so annoying! I thought I was going crazy because I couldn't find any mention of this sudden change. This is unacceptable! Not having it that way makes my work so much harder! It is not ok to take such a helpful feature out of nowhere and not give any explanation to your users and letting it pass this long?? Years? Really? C'mon!

You're "investigating this". I call BS. I've been hearing that for years by Adobe reps. There is no reason this feature should not be available without turning off GPU performance. Adobe reps can't seem to understand that turning off GPU Performance is not an adequate solution. Turning that off slows the program down, but also reduces many abilities, such as the ability to zoom in very far. This is beyond ridiculous. Just like the issues with smart guides not working as they should, Adobe has ignored these problems for years now. More promises, and nothing changes. Fix it! Fix it! Fix it!

yeah, I know about the CMD+H thing. It's on another Adobe forum post somewhere, but I made the statement "I'd really like to keep GPU Performance ON while doing this". It's just a pain to go into Prefs to toggle it when trying to work. But, at least there is a workaround for now. But, this has been a problem for YEARS now... YEARS... thats absurd.

I have found that by turning off GPU Performance under Performance in the settings has returned the Cmd-H to turn on the highlighting.

THANK YOU. PLEASE fix this

Bump. Really amateur hour here, how does this pass through QA?

PLEASE fix this... PLEASE

YES! I TRY to use this feature all the time - we need it back!!