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Jamie

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  1. New document (File > New) window / dialog is blank / black / gray / empty

    75 votes

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    65 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Jamie commented  · 

    Nah, I'm good. I just turned off the home screen. Turns out I don't miss it at all.

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    Jamie commented  · 

    When I launch the program the Home Screen appears, and my recently opened files are displayed.
    When I click on one of the recently opened files, the Home Screen closes (as it should), the file opens (as it should), but then a second, blank Home Screen appears (as it absolutely should not).

    The only way to close it is to manually click the 'x' button (clicking off the blank Home Screen doesn't do it).

    NOTE: Opening a file any other way than from the Home Screen does *not* produce the same problem. The Home Screen disappears (as it should), and doesn't reopen.

    OS - High Sierra 10.13.6
    Illustrator CC 24.1 (and all versions since I started using CC in the last 6 months)

    Jamie supported this idea  · 

  2. Cursor stuck on hand

    38 votes

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    25 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

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    Jamie commented  · 

    I was having this issue as well on my MacBook Pro. I ended up figuring out Illustrator is the culprit. I could use InDesign and Photoshop fine, but the second I opened Illustrator, my cursor seemed to stick as if I'm holding the mouse button down even when I'm not.

    I did some more research while on hold with Adobe Illustrator Tech Support and found out that the voice Dictation functionality conflicts with Illustrator. I confirmed this with the Adobe Tech who answered my call as I was discovering the answer.

    It immediately made sense to me since the issue only cropped up after I'd enabled the Dictation feature in System Prefs/Accessibility a few days ago.

    Here's how I solved it:

    Go to System Prefs/Accessibility
    Scroll down in the left panel and select 'Dictation'
    Uncheck everything

    If everything is already unchecked:

    Go to System Prefs/Keyboard
    Click the 'Dictation' tab
    Select 'Off' for Dictation. This disables any type of voice dictation system-wide.

    There you go! I hope this helps!

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