Kathleen Brunetto

← Adobe Illustrator

My feedback

2 results found

  1. An unknown error occurred when saving AI file

    50 votes
    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Kathleen Brunetto commented  · 

    just updated to Big Sur this weekend on Mac. Was able to save my file periodically then was not able to.
    Did open the file from a server that was still in the process of syncing. Also use Font Suitcase.
    tried renaming, saving as different file types and locations (and back saving it). Nothing worked- lost 20 mins of work. Blank document with just square would not save either.

    Kathleen Brunetto supported this idea  · 

  2. I get a message 'This file has been modified outside Illustrator. Do you want to continue?'

    168 votes
    334 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Kathleen Brunetto commented  · 

    Im still getting this error- latest OS latest illustrator and saving to one drive.

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