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Kathleen Brunetto

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  1. An unknown error occurred when saving AI file

    50 votes

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Kathleen Brunetto commented  · 

    just updated to Big Sur this weekend on Mac. Was able to save my file periodically then was not able to.
    Did open the file from a server that was still in the process of syncing. Also use Font Suitcase.
    tried renaming, saving as different file types and locations (and back saving it). Nothing worked- lost 20 mins of work. Blank document with just square would not save either.

    Kathleen Brunetto supported this idea  · 

  2. This file has been modified outside illustrator

    45 votes

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    75 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

    An error occurred while saving the comment
    Kathleen Brunetto commented  · 

    Im still getting this error- latest OS latest illustrator and saving to one drive.

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