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Justin Taylor

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  1. Links panel showing wrong date created and date modified

    7 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
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    Justin Taylor commented  · 

    I was able to reproduce this on a couple of M1 machines that we have too, same exact created date and modified date. As a workaround we ended up opening Illustrator with Rosetta (Right click Illustrator in the Applications Folder and open Get Info, and check the box to open with rosetta). When we did that it shows the dates correct

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  2. Coordinates not showing in Overprint Preview

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Justin Taylor commented  · 

    Also to mention this is on Illustrator 26.4.1 on macOS Monterey 12.5

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  3. Anchor points not displaying with layer color

    12 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Justin Taylor commented  · 

    When selecting with GPU preview turned off, the selection color doesn't match the layer color, it is just gray, and missing parts of the selection as well. We have verified this issue on multiple Macs, so far we have only seen the issue on macOS Monterey. We are running Illustrator v 26.4.1. See attached screenshots, the one with red selection is with GPU turned on, the other one is with it turned off.

  4. An unknown error occurred when saving AI file

    50 votes

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

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    Justin Taylor commented  · 

    Just an update we've found when this happens to us we can go into our font manager (Universal Type Client) and deactivate Myriad Pro Regular, and it will let us save afterwards.

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    Justin Taylor commented  · 

    Something common we've found is this happens on files with Myriad Pro. Our workaround has been changing to a different font so we can save the file, then clean the font cache and change the font back.

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  5. This operation cannot complete because of an unknown error [CANT]

    2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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  6. Illustrator not deleting .tmp files after upgrades to Catalina

    3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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  7. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

    67 votes

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    18 comments  ·  Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Justin Taylor commented  · 

    Agreed, still an issue in 24.2.3, we've had to downgrade back to a previous version because of it.

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    Justin Taylor commented  · 

    When applying a guassian blur in Illustrator 24.2 on our Macs spot colors are changing to CMYK, even with the preserve spot colors option turned on.

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