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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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623 results found

  1. Overall dissatisfaction with Illustrator

    The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.

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    1 comment  ·  Performance  ·  Admin →
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  2. Keyboard does not work - only in Illsutrator 21.1

    Keyboard does not work - only in Illsutrator 21.1

    It was fine then it stopped

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Zoom is creating crazy images behind working paths

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. RIGHT CLICK NOT WORKING

    RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  5. Too many bugs. Laggy!

    Too much bugs.. Can't open two files at the same time. Stuck at the Recent files screen. Regret getting this version installed.. Nobody check this in adobe before it goes live for download? We are not testers, we pay to use it in our companies for our clients. Do not release new versions full of bugs pls! I beg you ADOBE!

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. start up screen flashing black and white

    when i open adobe illustrator the screen flashes black and white continuously and the menus close instantly when i click on them. i can open a new document by pressing ctrl n but cannot click on any of the menus.
    this only happens when i am signed in, which i need. i can sign out by quickly clicking the sign out button in the help menu before it closes again, but this is not ideal.
    this only happens in illustrator CC 2015, not photoshop.

    1 vote

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  7. ILLUSTRATOR CRUSHES WHEN I CLICK ON THE BRUSH TOOL.

    Illustrator crushes everytime I click on the brush tool. I have reinstalled the Illustrator and its not working. I am using a hp z800 running windows 10 with Nvidia Quadro K2000 as my gpu. Please Please Help

    1 vote

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  8. Illustrator won't open any files

    Since the new update I am completely unable to open any AI or PDF file in Illustrator. Nothing will open, just the rainbow ball of death forever until I have to Force Quit. I've uninstalled Illustrator and even installed earlier versions with no luck. I've 'repaired' Creative Cloud with also no luck.

    I'm working on MacOS High Sierra (10.13.6), Illustrator v23

    A couple times I've gotten an error message that says: "cannot open ___ file because this file does not exist."

    Please help!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  9. Creating new document blocked / or the whole illustartor blocked

    1. User is having some item selected on currently opened document,
    2. Press on create a new document (shortcut on from the menu),
    3. Window with new document properties pops up,
    4. When user clicks - return key too fast, creating new document gets blocked
    5. Reason for that is that under create new document window illustrator show "move window" (see srceen).
    6. To proceed with creating new document you have to close the create new document window and move window and again go back to create new...
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  10. Windows Maximize only takes a 1/4th of the screen

    Whenever I full-screen Illustrator flashes to fill the entire window then only fills the top left 1/4th of the screen.

    1 vote

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  11. Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.

    When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.

    My fix for now is to revert back to…

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. blendtool

    Hi Adobe,

    I downloaded the new illustrator, 2019 version. Happy to see that the eyedropper tool can adopt colors from images again.
    However the BlendTool seems to be different. In earlier versions it was possible to ajust the line on which you blended certain shapes... It appeared between the shapes as a loose vector line. This line is gone now, the only thing I can ajust are the shapes which I blended.. Can you guys fix this again in an update?

    Thanks! Bjorn.

    1 vote

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  13. Guides disappear until file is reopened

    I've created an isometric grid for illustration and converted the grid lines to guides. When I leave my document open for a while (maybe an hour or more) and come back to it after a lull in activity, my guides seem to be gone. The "Guides" item in the "View" menu is grayed out, and the keyboard shortcut Cmd+Shift+; to toggle guides on and off does not work. Nothing is hidden or locked in my document. Closing and reopening the document immediately fixes the issue, with guides toggling on off when prompted. There's clearly a bug here, figured I should…

    1 vote

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  14. Wacom incaccuracy when resizing objects

    Wacom (Intuos5 - L - newest drivers)
    Clean OSX high sierra
    MBPPRO mid2015
    New illustartor

    There is some bug with precise operating with wacom.
    I can't resize simple object with bounding box.

    When i try to do this, in 99% cases object is rotating instead of resizing.

    When i use trackpad - there is no problem.

    cc, cc2017 / 18 / 19 Still innacurate precision.

    1 vote

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  15. Toolbar panel won't stay long & skinny when docked

    The toolbar panel on the left, when docked to the left side of the screen, will not stay long & skinny (after pressing the double arrow) when I close and reopen Illustrator. It always goes back to short & fat. If I undock it, Illustrator remembers the orientation just fine. This happens even when I save a new workspace.

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  16. change measurements from pixels to inches with control click

    (mac) used to be able to control and click in the corner of rulers - left hand side to change units of measurement ? please bring back???!!!!

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Centering guides

    Illustrator CC 2019 - 23.01:
    When guides are grouped it is impossible to center this group in de page by using the "alignment on artbord tool". This was working until Illustrator 2017.

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  18. Control bar not updated on tool selection

    On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Using the Direct Selection tool on a path, whilst holding ‘shift’ to drag causes crashes/can’t preview.

    Mac Mojave 10.14.1 > Illustrator 23.0.1.

    This issue does one of 3 things:

    1/ the path repeatedly snaps back to the origin (Annoying).

    2/ the path extends vertically top to bottom off the artboard causing ‘cannot preview’ issue. Although this is fixed with an undo and selecting view using GPU/CPU (Really Annoying).

    3/ Illustrator hangs and becomes unresponsive (basically hammers my system resources) and I have to force quit or it just crashes (Ridiculously Annoying).

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  20. Illustrator CC 2019 23.0.01 new file issue

    I have updated to Illustrator CC 2019, 23.0.1. Every time I want to create a new file, I have to log into Adobe. Why and how can I stop this?

    Barbara

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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