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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 2 votes

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    Request to Contact Support  ·  0 comments  ·  Rotate Canvas  ·  Flag idea as inappropriate…  ·  Admin →
  2. 角丸長方形ツールの高さ変更

    ・Mac OS10.15.7 Catalina
    ・Illustrator25.2.3

    角丸長方形ツールで描画後、選択ツールで高さを変更できない。
    幅の変更や回転は可能。
    プロパティから高さ(H)の入力での変更もできるが、選択ツールでのダイレクトなサイズ変更(高さ)ができない。

    1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「選択ツールで高さを変更できない」という現象ですが、最新バージョン「Illustrator 2021 (ver.25.4.1)」の Mac & Win OS ともに正しく動作しています。

    選択ツールでバウンディングボックスの上辺、または下辺のハンドルをドラッグしての高さ変更の操作でよろしいでしょうか?

    アプリの再起動、またマシンの再起動をしても再現するようでしたら、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    以上、よろしくお願いいたします。

    Illustrator チーム

  3. 1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品版へのフィードバックへのご協力ありがとうございます。

    ご報告いただいている「クリエイティブクラウドがログアウトされる」という問題は、Creative Cloud デスクトップアプリケーションのことでしょうか?

    そのような問題に関しましては、ユーザー情報などの関係もございますので、カスタマーサポートへお問い合わせください。

    お手数をおかけいたしますが、よろしくお願い申し上げます。

    Illustrator チーム

  4. Issues with saving

    2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

    It happens quite often when I press "Cmd + S" to just save my artwork.

    10 votes

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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to…

    7 votes

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. AI unusable performance lag

    As soon as I open a artboard or template I experience

    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    3 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Gradients Crashing Illustrator

    Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.

    4 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator taking forever to save

    Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.

    help!

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lag and Illustrator "Not Responding" after copy command

    The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

    The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

    This is destroying my workflow...

    5 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Variable Font not working properly

    Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

    It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

    I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

    16 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.

  12. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a…

    11 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  13. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac…

    5 votes

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    6 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator CC 23.0.2 Align Distribute not working correctly MacOS Mojave 10.14.3

    Align Distribute. If I do not have the window open and I select the objects & the key object then open the Align window, the distribute input field does not allow for input. I have to deselect the key object then reselect the key object then it will allow me to enter the input field. Also occasionally if I enter a distribute measurement of 1" or an integer it does not read it as 1", instead it reads it as 0.1 but shows up as 1 until I do a save as not a save. If I do a save…

    4 votes

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    10 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

    14 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. The operation cannot complete because of an unknown error. CANT

    Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

    12 votes

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    11 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes

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    7 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. O Adobe Illustrator está Travando e Fechando sozinho

    O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

    Por favor ajudar ai!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Adobe Illustrator CC 2019 is not able to generate PDF-compatible files

    No matter what I do (re-save as a AI, EPS, PDF, check/uncheck 'create PDF compatible file', etc...), if I save as a PDF, the PDF will show up saying "This is an Adobe Illustrator File that was saved without PDF content" etc... Is this a version 2019 bug??? What am I doing wrong?

    6 votes

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes

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    14 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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