15 results found

1. Units change to points from millimeters in Preferences

   Preferences Units go back to "points" even after I change it to "millimeters" on 2018 CC version. I go to Units (no document open) and change from default POINTS to "mm". When I open a new document it is reading POINTS again!

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   56 votes

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   71 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   The fix is pushed into the latest Prerelease build (v29.8) and is scheduled to get shipped into the next general build. Please try the pre release or Beta builds and let us know your observations.

2. Illustrator 29.7.1 changes units to points and resets other values after changing Keyboard Increment value when Search field has text in it

   Another paradox is that version 29.7.1 of Illustrator constantly changes the units from px to points after entering an new value in keyboard increment. Does it happen to anybody else?

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   24 votes

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   Give it a try and share your observations on this thread.

   
   

   To be rolled out in general build soon.

3. Error in Startup Script - Line 2798: { No matching closing brace found

   I am getting an error on launch of Illustrator, seems to have begun with the latest update.

   ---

   Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
   Line 2798: {

   No matching closing brace found

   The error can be dismissed and the application runs fine after that.

   Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

   This is a new bug
   Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
   Illustrator Version: 29.4

   This is an Adobe machine, I am an Engineering manage in DVA.
   Feel free to slack me tbeauch for more info if needed

   Thanks

   I am getting an error on launch of Illustrator, seems to have begun with the latest update.

   ---

   Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
   Line 2798: {

   No matching closing brace found

   The error can be dismissed and the application runs fine after that.

   Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

   This is a new bug
   Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
   Illustrator Version: 29.4

   This is an Adobe… more

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   17 votes

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   11 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is in the Prerelease build 29.6.191 now and is scheduled to be pushed into the upcoming general release.

4. Creating and/or Entering Opacity Mask doesn’t work from Properties / Control panels

   When clicking on the Opacity popu-up panel (in Control or Properties) and then clicking on the mask thumbnail to activate that mode, the thumbnail highlights but as soon as I attempt to edit the contents of the mask, it shows that the mode is not activated. Only if I select the 'Clip' checkbox in the Opacity panel will it allow me to edit the mask. But then clicking the 'Object' thumbnail in the Opacity panel, similarly does not exit mask-editing mode. I have to uncheck the 'Clip' checkbox to get back to normal mode. Previously, simply clicking on each thumbnail would easily switch between mask mode and normal editing mode.

   MacOS 15.4.1 (24E263)
   Illustrator 29.5.1

   When clicking on the Opacity popu-up panel (in Control or Properties) and then clicking on the mask thumbnail to activate that mode, the thumbnail highlights but as soon as I attempt to edit the contents of the mask, it shows that the mode is not activated. Only if I select the 'Clip' checkbox in the Opacity panel will it allow me to edit the mask. But then clicking the 'Object' thumbnail in the Opacity panel, similarly does not exit mask-editing mode. I have to uncheck the 'Clip' checkbox to get back to normal mode. Previously, simply clicking on each thumbnail… more

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   16 votes

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   14 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   To be rolled out in general build soon.

5. Illustrator 27 packaging bug

   Mac OS Big Sur 11.7
   Adobe Illustrator 27
   Mac mini M1

   Package command destroys filenames and replaces links with others. That's catastrophic for my job. Please fix it as soon as possible.
   Also, could not upload files for helping you reproduce the issue.

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   9 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issues is fixed in the Prerelease build 27.0.1.620. You can test the fix if you are a member of the Prerelease program (https://adobeprerelease.com)

6. Keyboard shortcuts for text formatting (kerning, tracking, leading, font size) no longer work in Illustrator 29.7.1

   This feature just stopped working. Please fix.

   These also don't work:

   Increase or decrease leading: Option + Up or Down Arrow (horizontal text) or Right or Left Arrow (vertical text)

   Increase or decrease kerning and tracking: Option + Right or Left Arrow (horizontal text) or Up or Down Arrow (vertical text)

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   6 votes

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   9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As noted in the core report, the fix available in Prerelease build now, starting with 29.8. Preferences should no longer change some specific values when the Search field has anything in it. The next general build should have this fix included.

7. ダイレクト選択ツールの動作がおかしい - Direct Selection Tool can’t move points with Snap to Grid enabled

   ダイレクト選択ツールの動作がおかしいです。(English below Japanese)
   「グリッドにスナップ」がONの状態で、グリッドに沿っていないオブジェクトの辺やアンカーポイントをダイレクト選択ツールでクリックしようとしても選択できません。また、クリッピングマスクを施した画像に関しては、「グリッドにスナップ」がOFFの状態であっても、マスクの辺やアンカーポイントを選択できません。
   このようなことは以前は発生していませんでした。なお、環境設定をリセットしても直りません。

   使用OS：mac OS Sequoia（バージョン15.3.2）
   Illustratorのバージョン：29.4

   The direct selection tool is not working properly.
   When “Snap to Grid” is enabled, clicking on an edge or anchor point of an object that does not follow the grid will not select it correctly. Also, regarding clipping masks, even if “snap to grid” is disabled, the edge or anchor point cannot be selected.
   This troubling event had not occurred before. Resetting the preferences does not fix the problem.

   OS: mac OS Sequoia (ver.15.3.2)
   Illustrator: ver.29.4

   6 votes

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   7 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team says it’s fixed in Prerelease build 29.6.191.

   The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.

8. Objects invisible after leaving Isolation Mode

   After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

   Apple iMac M1 Sequoia 15.3.2 (24D81)
   Illustrator 29.4

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   5 votes

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   1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team says it’s fixed in Prerelease build 29.6.191.

   The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.

9. Properties Panel Content Missing in Illustrator v29.3

   Description of the Issue:

   After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

   I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

   System Information:

   • Operating System: macOS 15.3.1
   • Adobe Illustrator Version: v29.3

   Steps to Reproduce:

   • Upgrade to Illustrator v29.3.
   • Open an existing file or create a new one.
   • Select an object (e.g., a rectangle) and check the Properties panel.
   • Notice that the panel does not display the full options as it did in v29.2.1.

   Expected Behavior:

   The Properties panel should display all relevant options for the selected object, as it did in v29.2.1.

   Actual Behavior:

   The Properties panel only shows limited options (e.g., "Rectangle" and "Quick Actions") and does not display the full range of properties for the selected object.

   Request for Assistance:

   Please investigate and address this issue in a future update. If a workaround is available, I would appreciate guidance on how to resolve this while using v29.3.

   Description of the Issue:

   After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

   I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

   System Information:

   • Operating System: macOS 15.3.1
   • Adobe Illustrator Version: v29.3

   Steps to Reproduce:

   • Upgrade to Illustrator v29.3.
   • Open… more

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   5 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed in the latest Pre-release build 29.4.0.130. If this fix is going to be stable enough, it’d can be pushed into the next GA build.

10. Symbol not following the artwork to move when moving, after update

    I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

    When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

    Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

    Thank you for your support.

    I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

    When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

    Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

    Thank you for… more

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    4 votes

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    8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix available in prerelease build now - version 29.8

    To be rolled out in general build soon.

11. Duplicating Artboard will unlock and show locked and hidden elements.

    When using the Artboard Tool and clicking on a + sign next to an artboard while holding the Alt/Option key to duplicate an artboard with its contents, Illustrator will Show and Unlock all hidden and locked objects/layers.
    It does this only the first time, when using Undo and trying again it works correct.
    See: https://community.adobe.com/t5/illustrator-discussions/why-does-illustrator-switch-hidden-layers-back-on-and-unlock-them-when-duplicating-an-art-board/m-p/15455446#M449838

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    3 votes

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build

12. Javacript locking embeded image

    In Illustrator 29.1 this script worked just fine. I place an image, move it, name it, lock it and embed it. But in 29.3 this code gives an error message: It says that it cannot operate on a locked layer, BUT it still locks the placed item. If I move the lock to after the embed, the lock does not happen. So this code no longer works in 29.3.

    I think its weird in 29.1 that you were allowed to lock the placeditem before you embed it, but it doesn't work if you lock it afterwards.

    We are using macos 15.1.1 (and 15.3.1). I have verified that this code functions on 29.1 and fails on 29.3. We have verified this across multiple desktop computers.

    We found this issue in a much larger code base, but I was able to extract this down to this code chunk below.

    var doc = app.activeDocument;
    var scriptFile = new File($.fileName);
    var scriptFolder = scriptFile.path;
    var filePath = new File(scriptFolder + "/Golf Ball.png");

    // Place the image
    var placedItem = doc.placedItems.add();
    placedItem.file = filePath;

    // Center the image
    var docBounds = doc.artboards[0].artboardRect;
    var centerX = (docBounds[0] + docBounds[2]) / 2;
    var centerY = (docBounds[1] + docBounds[3]) / 2;

    placedItem.position = [centerX - placedItem.width / 2, centerY + placedItem.height / 2];

    // Embed the image

    placedItem.name = "Golf Ball Texture"; // Name the placed item

    placedItem.locked = true;
    placedItem.embed();

    In Illustrator 29.1 this script worked just fine. I place an image, move it, name it, lock it and embed it. But in 29.3 this code gives an error message: It says that it cannot operate on a locked layer, BUT it still locks the placed item. If I move the lock to after the embed, the lock does not happen. So this code no longer works in 29.3.

    I think its weird in 29.1 that you were allowed to lock the placeditem before you embed it, but it doesn't work if you lock it afterwards.

    We are using macos… more

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    3 votes

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    4 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is reported to be fixed in the latest Pre-release build 29.4.130.

    The provided script should now work without any error dialog, as before.

    Please also see the recommended way to achieve locking of embedded art in modified script, in a comment within.

13. 2025 (29.0.1) is giving tons of errors on preview.

    I have a file with some simple multi-gradient appearance stacks that constantly throws two errors every time I load it, and every time I switch outline mode on and off. Also the document is marked as modified the instant I load it.

    Works fine on 2023. Dunno how it works on 2024, I never switched to that one. Constantly complains on 2025.

    This is happening in CPU preview mode, I would check if it's happening in GPU mode as well but I deleted 2025 before thinking about that detail.

    Uservoice isn't letting me upload this file so I've posted it on my own site: http://egypt.urnash.com/media/blogs.dir/1/files/2024/11/IABD-Unknown-Error-Sample.zip - ~7m zip of an Illustrator file.

    The two errors, in order, are:

    "The outline cannot complete because of an unknown error [IABD]"

    followed by

    “An error occurred while processing the appearance of an object”.

    I have a file with some simple multi-gradient appearance stacks that constantly throws two errors every time I load it, and every time I switch outline mode on and off. Also the document is marked as modified the instant I load it.

    Works fine on 2023. Dunno how it works on 2024, I never switched to that one. Constantly complains on 2025.

    This is happening in CPU preview mode, I would check if it's happening in GPU mode as well but I deleted 2025 before thinking about that detail.

    Uservoice isn't letting me upload this file so I've posted it… more

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    7 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team says it’s fixed in Prerelease build 29.6.191.

    The fix is now scheduled to be pushed into the upcoming general release.

14. Why does the area have a negative value

    Why does the area have a negative value？

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    1 vote

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    5 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been introduced into the new Prerelease Build 29.5.115. As soon as it gets verified, it’s going to be pushed ing GA release.

15. When exporting an intertwined object to PDF the selection trace is preserved in the saved file

    Mac OS Ventura 13.0.1 (22A400)
    Illustrator 27.0.1

    The reproduction scenario is as following:
    1. Create two overlaying rings (I used pathfinder to make the hole in the middle).
    2. Select both objects
    3. Go to Object-Intertwine-Make and select the target area
    4. Save in PDF

    Even if the Flatten transparency was selected (as suggested in https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45826375-intertwine-bug-when-export-as-pdf-x4 ), the tiny selection trace in the intertwined area can be viewed (see the attached file)

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    1 vote

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is fixed in the Prerelease version (available in Creative Cloud Desktop Prerelease section).

    Intertwine objects now get treated differently when expanded, and an extra copy get placed underneath the stack of clipped zones to eliminate seams PDF viewers display.