Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
33 results found
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In the latest version cursor keys are now moving the selected objects/nodes 2 pixels instead of 1
Up until 24.2.1 if I selected an object or node and hit the cursor keys they would move 1 pixel in the direction of the key. Now all of a sudden they move 2. makes trying to align/tweak the position of objects/nodes really difficult and painful
1 voteThis often happens when we open Preferences and accidentally press Up or Down arrow key. The very first field focused in the dialog is Keyboard Increment value, and pressing an arrow makes it either zero (which turns into the smallest allowed value of 0.0001) or 2 (if you had 1).
Open Preferences and change the value back.
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Selecting two objects adds millions of points to second path...
Adobe Illustrator 24.2.1 (and its predecessor) have a horrible feature which I assume is a bug. When selecting two separate paths (or even two separate text objects) using the Selection Tool or Direct Selection Tool, it seemingly adds millions of points to the second path. The points are not really added and don't actually exist, but they LOOK like they do, meaning it adds a thick blue line along it that looks ghastly and is completely off-putting. I can't use those versions at all and have had to stick to 24.1.3 which is the latest version to not do it.…
1 voteThe description matches with the fixed 'auto-keying' issue.
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Height and Width indicator at cursor switched when resizing a box.
When I go to resize a box, the height and width indicators at the cursor are switched.
1 voteThe rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.
See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).
This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?
To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.
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Double Tool Bars
My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot
1 voteThere are multiple ways to resolve this
1. Reset workspace Essentials
2. Dragout the extra toolbar from dock and then close it
3. Reset preference (not recommended unless necessary)
4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Image Trace Creates a white border after trace
High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).
1 voteShould not happen in the latest builds
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Pen tool rapidly changes to selection tool arrow glitch
Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.
1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Dragging new objects
When dragging in a new shape, it does so at an angle
1 voteThis most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.
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Holding pen tool only two options pops up
While on holding pen tool no add anchor points there
I searched whole pannel but did not get. You will better understand me when you find in the attachments below.
Plz let me know if i am wrong
Thanks
1 vote -
Whenever I use my Pen tool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click.
Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. pleaase fix thiiiissss gliiiiiitch!!!!!!!
1 voteMost probably you have a Snap enabled: to grid (in View menu) or to Pixel (in the top right corner of the Control panel ort in Properties panel).
Please check this.
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Expanded pucker/bloat effect is a circle or ellipse in SVG
Windows 10, Illustrator 23.0.1
- Create a circle or an equilateral rectangle.
- Apply the Pucker & Bloat effect; either one will do.
- Expand appearance. Check that the effects are now regular paths.
- File > Save As > SVG Result: Either check the saved SVG or view the code. The shape that was a circle will be generated as a circle, the rectangle will be an ellipse.
Expected result: The SVG displays the paths as they appear in Illustrator.
1 voteNo longer happening in latest builds.
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Legacy shape-drawing functionality is missing
I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.
1 voteYou can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
You can also select View→Hide bounding box for the same.For reverting back to current state again press the same shortcut or select View → Show bounding box
Hope this would help achieving your workflow.
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Thick Stroke and Spikes
Windows 10 HP; Adobe Illustrator CC;
1st Problem: Thick Stroke
Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!1 voteThank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.
RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.
CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…
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Carcoal feather Stroke instead of basic
Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.
1 voteHi All,
Please follow the steps mentioned by Sarah below. If your issue is still not resolved then please contact us on sharewithai@adobe.com
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