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Illustrator (iPad) Bugs

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How can we improve Adobe Illustrator (iPad)? Vote or report a bug — one problem per entry, please.

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57 results found

  1. It’s so laggy it’s frustrating

    I have a 12.9 iPad Pro, so I know I have plenty of power, why is this app so tragically slow. It takes multiple seconds to respond to any command. Even switching between tools.

    4 votes
    1 comment  ·  Performance  ·  Admin →
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  2. App freezes and crashes, data lost

    The app will freeze up and then crash on me and doesn’t save and my work is lost. Not only is this a huge inconvenience but it makes it extremely frustrating especially when hours of work are lost.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  3. After update, apple pencil and touch does not work correctly

    After update, making shapes with apple pencil does not work. And pan/zoom with pinching via touch does not work. Makes it impossible to use. I have restarted and it works for a second and then happens again.

    3 votes
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  4. App Crashed when opening a file

    App used to work fine. Now when I try to open a file it takes forever to open, when finally open it shows a black window and the app crashes.

    Need help.

    3 votes
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  5. App keeps crashing

    I’ve been using the App for less than 24 hours and it keeps crashing and losing at least an hours worth of work each time. I’m usually just tweaking shapes or moving anchor points. Nothing that should cause major crashes.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  6. I can’t get it to recognize my Apple Pencil.

    The app won’t recognize my Apple Pencil. I can’t do anything with it at all.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  7. Preview constantly freezing but the tools continue to work

    The canvas would abruptly freeze when altering shapes, either blacking out or deteriorating the vector, but the user interface continues to work. Refreshing it solves the problem for a short while before it freezes once more. It makes it near impossible to work. What is the cause?

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  8. Freezing

    Esta mal la aplicación en mi iPad.
    Ayuda

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  9. App closes and all work is lost after about a minute of doodling

    I just installed illustrator for iPad yesterday. I’m running a 9th gen 64 gb iPad. I open the app, select the Pencil tool, change it to art, then charcoal (1,2,or 3), then I start doodling some trees with my stylus (Apple Pencil clone). After about a minute, the app just closes and I have to start over. I’m one day into the free trial, but I won’t pay for something that is unusable.

    2 votes
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  10. App crashing

    App crashes within a minute or two of opening. iOS and app are up to date and I even tried deleting and reinstalling the app but it continues to crash shortly after opening it.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  11. I’ve tried everything suggested by the internet I’ve even gone as far as to wipe my iPad so idk what to do

    I’ve tried everything suggested by the internet I’ve even gone as far as to wipe my iPad so idk what to do

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  12. App freezes / crashes when I click the Vectorize button

    When I click on the Vectorize button, the process starts but it crashes on the middle. My IOS is 17.1.2. Otherwise everything works fine. Can you please assist me with this issue?
    Attached a video of the problem

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  13. Crashes on undo

    App closes on its own and crashes when I try undoing an action.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  14. Absurdly slow lag and constantly freezes to the extent it’s unusable.

    I am working on a fairly simple vector that I created in adobe capture. I am attempting to perfect all of the linework, but every time I try to select a different shape in my design, the app freezes. I click on it and wait and wait. I give it at least 30 seconds before I try to click again and nothing. Sometimes it takes 2-3 minutes before anything happens. Often after a few minutes, suddenly the tool changes from the point select tool to the entire object select tool (the top arrow tool instead of the second arrow tool.).…

    2 votes
    5 comments  ·  Performance  ·  Admin →
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  15. バグ、クラッシュ助けてください

    Ipad7です。サブスクの意味ないです。無料ならわかりますが　、使えるように至急対応希望です。年会費の意味無い。

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  16. Fill compound paths become empty and unusable

    THIS IS A BUG. I have filled compound paths that I’m working with. Many suddenly become ghost items. They paths are listed in the layers panel, but can’t be selected. After a save and re-open, the fill is gone from the thumbnail. They remain unselectable and uneditable. I’m not sure if this ghosting happens after turning off and on the visibility.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  17. When I double tap it is pasting a URL that isn’t in my clipboard and while my double tap settings are not specified to do so

    2 votes
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  18. Smart guides are no longer working for text.

    Smart guides have recently stopped working for “point type” text. They still work for “area type” text boxes and all other objects. Can we please get this fixed.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  19. App crashes anytime I open it

    I can open app when I try to open a project app crashes

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  20. Bug: Crashing while organizing files

    Under “Your files” on the app landing page, when attempting to move files to folders, the app often crashes. It seems to happen most often after files have been moved into a new folder when you attempt to navigate back up into the previous folder.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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2
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