patty bronson
My feedback
28 results found
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1 vote
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17 votes
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2 votes
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3 votes
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3 votesNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share a video to understand what exactly you are trying to say here?
Thanks
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3 votes
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4 votes
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5 votes
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1 vote
An error occurred while saving the comment An error occurred while saving the comment Bug on iPadPro 12.9 crashes every time I attempt to create a new doc. happens whether I open the app directly OR from CC app. All and iPad up to date.
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4 votes
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104 votes
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11 votes
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150 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
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31 votes
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1 vote
An error occurred while saving the comment I previously submitted multiple screenshots related to this issue. That was Feb 8th well over a month ago. I have not gotten any response nor seen any acknowledgement that this is a recognized bug/issue. I can see now that the issue is when I use a CCL on the iPad and place an svg "shape" is sometimes comes in as vector but just as often DOES NOT. The assets are
always a b&w shape having been saved using Adobe Capture. In assets or via my desktop they show correctly and place as a usable vector. As well, even the items that place correctly an an svg editable file do not carry over any renaming that was done on the asset -
new names do not appear in the Layer's panel IF I ADDED them using my iPadPro.
I guess I'd like to know the difference between uservoice and the Adobe communities for feedback. I only purchased the iPadPro 6 month ago but have been an Illustrator user since 1999. Anyone out there monitoring or still supporting the app? Respectfully submitted again:pattybronson@gmail.com OR pbronson@designsinlines.com (my official Adobe e-mail). Thanks.An error occurred while saving the comment I would prefer support via my Adobe account email but was not successful in how to use it for this community which was very hard to fine! Will I or can I expect to be notified if this is a known issue or there is a solution? Thank you!
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1 vote
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44 votes
Please post a comment if enabling Palm Rejection (explained below) does not help.
An error occurred while saving the comment I would appreciate it if someone at Adobe would let us know if there is an actual issue with Palm Rejection and if that is being worked on. I purchased a digital 2finger glove which as helped tremendously BUT documentation states one should NOT be needed with an iPadPro. Also saw a comment somewhere to 'reset' the iPadPro (no idea if that's recommended or how to do it).
An error occurred while saving the comment Enabling Palm Rejection does not help ( I have always had it ON). I've only had my iPadPro for 6 months and am disappointed. I depend on being able to rest my hand on the screen to stabalize a tremor. I DID also just order a digital drawing glove though supposedly one would not be needed with the iPadPro.
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3 votesNeed More Info ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Make sure you have selected Selection tool while trying to select an object. If you still faces the problem please share a video with us. You can turn on “Show taps as a blue dot” from Application Settings > Input.
Thanks
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10 votes
There is a similar recent issue, caused by Pencil hover (https://support.apple.com/en-in/HT211774) support conflict with iPad OS 17.1 and it affects only 12.9 inch (6th Generation) iPad Pro and 11-inch (4th Generation) iPad Pro.
Sometimes this can be resolved by going to Settings > Apple Pencil and turning off Show Effects.
However, please upvote the problem here: https://illustrator.uservoice.com/forums/931885-illustrator-ipad-bugs/suggestions/47171770-when-using-apple-pencil-it-crashes-on-ipad-os-17
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18 votes
We’ve added new capabilities to the Export options in the latest update. Let us know if you’re still facing issues exporting to PDF.
In response: there is no chance for stability as as soon as the new document opens after creation the app crashes and the created document disappears & does not exist, with no chance to use any tool. I have tried starting Illustrator both directly as the installed app AND/OR by selecting it to open from the icon within the CC app.