Sebastian Padilla
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6 votesSebastian Padilla shared this idea ·
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149 votesNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
Sebastian Padilla supported this idea · -
186 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.Sebastian Padilla supported this idea · -
103 votesSebastian Padilla supported this idea ·
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277 votesSebastian Padilla supported this idea ·